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Scorecard Template: Improve CX With a Call Center Scorecard

by Jacinda Santora | Aug 15, 2021 | Call Monitoring, Contact Centers, Customer Service, Quality Assurance

If you work in a call center, you know that providing the best customer service and support is vital. You already know that bad customer service can cost your company money. In fact, according to Accenture, poor customer service has resulted in company losses of $1.6...

The Top 7 Call Center Quality Assurance Software Solutions

by Curtis Brown | Jun 9, 2021 | Call Monitoring, Quality Assurance

Your search for the best quality assurance software for your call center can get overwhelming, fast. At Voxjar we hear this from potential customers all the time. Between word of mouth, existing vendor solutions, and searching through Google with a magnifying glass it...

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