Total Visibility for Sales & Support Teams
Stop guessing what happens on your Aircall lines. Voxjar seamlessly pulls every call recording, automatically transcribing and analyzing conversations so managers can see exactly what top performers are doing right.
Move from manually spot-checking 2% of calls to evaluating 100% of your interactions with customized AI scorecards.
Turn Conversations into Coaching Moments
Our AI highlights specific moments in Aircall recordings where reps missed objections, forgot compliance statements, or demonstrated excellent empathy.
Feed these AI-generated coaching notes directly into your 1-on-1s to slash ramp time and boost agent retention.
Identify Trends with Topic Labeling
Automatically tag and label Aircall conversations based on specific products, competitor mentions, or reasons for churn. Discover exactly why your customers are calling without reading a single transcript.
What is Aircall?
Aircall is a leading cloud-based phone system designed for modern sales and support teams. Built to integrate directly with your CRM and helpdesk tools, Aircall makes it incredibly easy to set up voice operations, manage call routing, and track team performance across agile, remote, or global operations.
Why Connect Aircall and Voxjar?
While Aircall perfectly handles the logistics of making and receiving phone calls, understanding what is actually being said on those calls at scale is a monumental challenge for growing teams.
Voxjar acts as the intelligence layer on top of Aircall. By pulling your Aircall audio directly into our system, we unlock a suite of powerful conversation intelligence tools that completely remove the need for manual listening.
Key Capabilities
1. Automated Call Quality Assurance (Auto QA)
Don’t rely on random sampling to measure agent performance. Voxjar automatically evaluates every Aircall interaction against your internal rubrics. Ensure reps hit mandatory compliance scripts, verify customer details, and follow your established sales process.
2. Advanced Speech-to-Text & Transcripts
Every Aircall recording is converted into an accurate, searchable, and speaker-separated transcript. Search for exact phrases, track competitor mentions across thousands of calls, and easily read through an interaction rather than scrubbing through an audio file.
3. AI Call Summaries
No one has time to read a 45-minute support call transcript. Voxjar generates concise, highly accurate AI summaries of your Aircall interactions, extracting the core issue, action items, and next steps for your team to quickly review before follow-up.
4. Topic Labeling & Trend Analysis
Automatically categorize Aircall calls into specific buckets. Are your support volumes spiking because of a specific software bug? Are sales calls stalling on pricing objections? Voxjar’s topic labeling organizes this unstructured data so leadership can make confident, data-driven decisions.
5. Instant Coaching Feedback
Great managers should spend time coaching, not searching for “bad calls.” Voxjar surfaces exact coaching opportunities within the transcript, providing proactive feedback to agents so they can course-correct before bad habits solidify.
Use Cases for the Aircall Integration
- B2B Sales Teams: Ensure every demo call follows the winning framework. Track when competitors are mentioned and auto-generate summaries for the CRM.
- Customer Support: Identify exactly why handle times are increasing by using topic extraction. Ensure empathy guidelines are met on every ticket.
- Compliance & Auditing: Guarantee 100% adherence to regulatory disclosures on outbound campaigns with zero manual QA overhead.