AI Call Monitoring Software
Evaluate 100% of Your Calls, Without Adding Headcount
Voxjar's AI Evaluator reviews all of your calls, using your custom criteria, to cover revenue and compliance blind spots. Launch Voxjar in minutes to auto QA every call.
Trusted by 1,400+ small and midsize businesses worldwide
Join hundreds of businesses improving sales, customer experience, & compliance with Voxjar
Maximize Leverage with Voxjar's AI Evaluator
Monitor and report on every customer call using Voxjar's AI Evaluator. Spot coaching opportunities to drive new revenue, identify delightful customer experiences in real time, and bulletproof compliance by monitoring disclosure usage. Automatically & at scale.
AI Call Monitoring Forms & Templates
Scorecard Form Builder and Templates
Ditch the clunky spreadsheets and disconnected QA forms. Voxjar's intuitive builder allows you to effortlessly transition your existing human scorecards into fully automated, AI-powered evaluations.
Need to start fresh? You can generate a new scorecard manually, use our AI to build one for you, or select one of our pre-built, fully customizable templates as a starting point.
Whatever workflow you choose, your scorecards seamlessly bridge the gap between human intuition and AI scale, evaluating thousands of calls exactly how your top human evaluators would.
AI Explanations
Transparent AI reasoning for every score
A raw score of 85/100 tells you how an agent did, but not the why. And human QAs simply don't have the time to write detailed explanations for every graded question.
With every auto evaluation, Voxjar provides the AI's reasoning for each decision. This turns simple pass/fail metrics into rich coaching moments-without requiring your team to type a single note.
Flexible QA Workflows
Fully automate or augment your QA team
You have ultimate control over your coverage. Scale to 100% with full Auto QA, use Voxjar as a Copilot to assist human teammates, or deploy hybrid scorecards where the AI tackles routine criteria while humans review the nuance.
Activate robust workflows to keep humans in the loop. Empower agents to dispute AI scores and escalate calls to a manual reviewer. Set automated rules that flag specific AI evaluations for mandatory human grading, or use webhooks to seamlessly trigger your own internal workflows.
AI Agnostic
Choose your preferred AI model
Don't get locked into a proprietary black box. You have the ultimate control to choose the LLM powering your evaluations. Select between OpenAI's GPT models, Google's Gemini, Anthropic's Claude, or several Open Source models based on your specific preferences and budget requirements.
Score Calibration
Calibrate AI against your best reviewers
Ensure the AI matches your exact standards. Voxjar's built-in calibration sessions let you assign the same call to your AI Evaluator and your human team. Spot variances instantly, refine your prompts, and continuously align the AI with your top performers.
Voxjar Makes an Impact
Don't just take our word for it
Frequently Asked Questions
Got questions about AI Quality Monitoring? We've got answers.
What is AI call monitoring software?
AI call monitoring software uses automated transcription and Large Language Models (LLMs) to ingest customer phone calls, transcribe it to text, and automatically assign Quality Assurance (QA) scores or flag insights without manual human review.
How accurate is the Voxjar AI Evaluator?
Accurate. Because Voxjar lets you chose from between the industries leading AI models (like OpenAI's GPT or Anthropic's Claude), your AI becomes a trained analyst and takes instructions in plain language (no special query languages). Additionally, accuracy improves with context. The more specific the questions and prompts you build in Voxjar, the closer it mirrors your human grading standards.
Does Auto QA replace human reviewers?
Sometimes. But usually AI QA acts as a copilot for your existing human reviewers. The AI listens to and scores every call, then flags the ones that deserve human attention, so your team reviews and coaches from complete evidence instead of a small sample. Reviewers spend their time changing agent behavior and driving strategy, backed by data from 100% of calls.
How long does it take to implement Voxjar?
You can do it in an afternoon. Unlike our competitors, who take 3-6 months and thousands of dollar to set up, Voxjar is built for easy implementation and natural progression as you use it. You can create an account, set up a scorecard, and QA your first calls in just a few minutes. Integrating your phone system is usually a one click connection. Fine tuning your scorecards is an ongoing process, but a couple of hours usually gets you most of the way there.
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