PI leads are among the most expensive calls in consumer marketing, and the caller typically dials one firm at a time. Voxjar scores 100% of your intake calls against your own qualification and conversion standards, so you finally see which cases you're winning, which you're losing, and exactly why.
No demo gauntlet. Upload one of your own intake calls and see it scored in minutes.
Every PI firm knows its cost per lead down to the dollar, because the number is painful. What almost no firm knows is what happens to that spend after the phone rings. The marketing dashboard says the call arrived; nobody can say whether the specialist showed empathy before launching into questions, established liability, or actually booked the consultation. Most firms review a handful of intake calls a month, which means the overwhelming majority of paid-for demand is handled completely unobserved.
The math of the miss is brutal in this vertical specifically. A mishandled inquiry at a dental office costs a cleaning. A mishandled PI intake can be a case worth a meaningful share of the firm's quarter, walking to the firm down the street, which answered faster and asked better questions. The intake specialist who mishandled it will do the same thing tomorrow, because nobody heard the call.
Voxjar makes the phone observable. Every intake call gets transcribed and scored against your firm's own standards, every score shows the AI's reasoning, and the calls that need a human ear, the near-miss, the coaching moment, the case that deserves a partner callback today, surface on their own.
This is a starting point, not a template you're stuck with. Every criterion is yours to edit, weight, or replace, and Voxjar applies it to every call, every shift, every specialist.
| Criterion | Why it's on the card |
|---|---|
| Answered live or returned within minutes | PI callers ring the next firm, not voicemail twice |
| Empathy before interrogation | The caller is injured and stressed; rapport decides whether they stay on the line |
| Injury, liability, and insurance established | The three facts that determine whether the case is worth signing |
| Statute and jurisdiction captured | Deadlines kill cases; capture them on call one |
| Conflict check completed | Catch it at intake, not after the retainer |
| Consultation booked with a specific time | A vague 'someone will call you back' is how signed cases become someone else's |
| Callback commitments made and kept | Voxjar flags the promise on call one and the silence afterward |
Want to see it run? The free evaluation includes a legal intake sample call, or upload one of your own.
See every qualified lead that never reached a consultation, every hold that became a hangup, and every callback promise that expired quietly. The leak report writes itself from 100% coverage.
Every score comes with the AI's reasoning and the transcript moment behind it. Human review, calibration, and score disputes are built in, so specialists trust the numbers they're coached on.
Calls are scored in batches right after they end. A high-value lead that didn't book can trigger a Slack alert or a CRM task through universal webhooks while the caller is still deciding, not at next month's review.
Works whether intake is in-house, after-hours with an answering service, or fully outsourced. If someone else takes your calls, this is how you hold them to your standards.
Whatever your intake standards say it should. Most PI firms score whether the specialist established the injury, liability, and insurance picture; showed empathy before interrogating; ran the conflict check; set a consultation with a specific time; and made (and kept) any callback commitment. You define the scorecard, Voxjar applies it to 100% of calls, and every score comes with the AI's reasoning attached.
Because the calls you don't review are where the signed cases leak. The qualified caller treated like a tire-kicker, the long hold that ended in a hangup, the promised callback that never happened: none of those show up in a monthly spot-check. Scoring every call surfaces exactly which leads should have converted and didn't, and which specialists need coaching on what.
Yes. If a third party takes your calls, Voxjar is how you hold them to your standards instead of theirs. Score the recordings against your own criteria and you'll know your true conversion rate by vendor, by shift, and by specialist, with evidence to bring to the next vendor conversation.
Voxjar is SOC 2 compliant, supports HIPAA and GDPR requirements, and call data stays encrypted and access-restricted. Confidentiality standards can also be part of the scorecard itself, so you can confirm professionalism and discretion held up on every conversation, not just assume it.
Minutes, not a project. Voxjar is self-serve: create an account, connect your phone system or upload recordings, pick or build an intake scorecard, and see scored calls the same day. There's a free tier, and you can score one of your own intake calls through the free evaluation, no demo or sales call required.
Plans are published and start at $99/month, priced by the volume of calls you analyze, with unlimited users on every plan. That means intake specialists, managing partners, and marketing can all see the same scores without per-seat fees. No setup fee, month-to-month available.
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