Transparent pricing that's flexible and predictable

AI credits act as a universal currency for all AI capabilities in Voxjar. Whether you are running complex evaluations, chatting with transcripts, testing scorecards, or generating coaching overviews, you draw from the same pool of credits. Evaluations start at 1 credit per minute of audio. Your credit usage also fully covers the long-term storage of your interactions and evaluation data.

Credits included in your subscription reset at the start of your billing cycle. If you choose an annual plan, you receive your entire year's worth of AI credits upfront. This is ideal for businesses with seasonal or naturally spiky call volumes, giving you the flexibility to use more during peak seasons without worrying about monthly caps or unused monthly credits. Any additional add-on credits you purchase remain valid for one full year from the date of purchase.

If you run out of credits, automatic AI evaluations will temporarily pause until your next billing cycle or until you purchase an add-on bundle. We will notify you before you run out so there are no surprises, and manual QA features will remain fully functional.

No. We believe QA is a team sport. Our paid plans (QA Pro and Enterprise) include unlimited users and agents. You can invite your entire team-managers, evaluators, and agents-at no extra cost. Our Free plan includes up to 3 users.

Yes. The QA Pro plan comes with a 14-day free trial so you can experience the full power of native AI, automations, and advanced reporting. We also offer a permanent Free plan with 120 free AI credits to test AI capabilities and use basic QA free forever.

All paid plans include long-term storage for your data for as long as your account remains active.

Customer data privacy is our top priority. We maintain our SOC2 Type II, ensuring enterprise-grade security. We also offer free PII redaction as an option on all accounts. We do not use your conversations, transcripts, or evaluations to train our AI models or any third-party foundation models. Your data is encrypted in transit and at rest, and you retain full ownership of it.

Accuracy depends on the specific questions, language, audio clarity, and how explicitly your evaluation criteria are defined. By leveraging the latest foundation models, Voxjar delivers highly accurate results that consistently meet or exceed our customers' quality standards. Try it for free to see for yourself.

Yes. You can recreate your existing rubrics in minutes. You can even use our AI Scorecard Builder to automatically generate a Voxjar scorecard by uploading your current scorecard or describing your criteria to the AI.

Your scorecards are completely customizable. We provide templates to get you started, but expect that you will make them your own. Since we're working with LLMs, Auto-QA is just the tip of the iceberg. You can use Voxjar to automatically extract email addresses for follow-ups, trigger alerts when competitors are mentioned, or identify specific compliance violations.

Base LLMs (like GPT-4o-mini or Claude Haiku) are fast and cost-effective, perfect for standard QA and summarization. Advanced LLMs (like GPT-4o or Claude 3.5 Sonnet) offer higher nuance for complex or highly subjective questions. Reasoning models (like OpenAI o3) provide top-tier logic for multi-step data extraction or deep compliance checks, but consume more credits per minute to run. You can mix and match which models you use for different scorecards.

Most likely, yes. And if we don't, we want to build the connection. We have seamless integrations for platforms like RingCentral, Aircall, Genesys, and NICE CXone, plus flexible options via Amazon S3, Google Cloud, Azure Blob, and FTP. View all integrations here.

No, AI usage is entirely optional. We think AI tools are the future and will provide leverage to your team as a copilot or through full automation, but we understand that each company has different priorities. Voxjar is designed to be just as friendly to a human-only QA team.

Absolutely. Bring the whole team. If you allow it, your agents can access their interactions, scores, insights, coaching feedback, and a daily performance digest. No per-agent or per-user fees. Adding your team will not impact your pricing.

All of Voxjar's users, both free and paid, have access to email and in-app support via Intercom. We also provide self-service documentation in-app and via our Help Center. We pride ourselves on offering excellent and timely support to all of our customers. We can also offer dedicated support options for our Enterprise plans.