Conversation Intelligence
Call Insights At Scale
Get complete visibility into your customer calls. Voxjar's conversation intelligence automatically analyzes 100% of your calls to extract agent skills, conversation topics, sentiment, a conversation summary and coaching opportunities.
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Unlock the Black Box of Customer Calls
Every conversation contains hidden insights that can improve agent performance and customer outcomes. Voxjar sits in the background, constantly analyzing the ground truth of every single call, and feeding structured coaching metrics directly into your team's workflow.
Call Summaries & Sentiment
Instant Context For Every Call
Reading pages of transcripts or listening to entire calls is a waste of time. Voxjar automatically generates useful summaries for 100% of your interactions.
Voxjar also analyzes the sentiment throughout each call, showing you exactly which calls are positive or negative so you can pinpoint the best coaching opportunities.
Topic Tracking
Know Why Customers Are Calling
Stop relying on manual disposition codes that reps categorize incorrectly. Voxjar identifies what is actually being discussed on every call.
Easily track trends, feature requests, objections, or complaints. Teach the AI the topics that matter most to your business, and let it categorize thousands of calls automatically.
Skill Tracking
Identify Coaching Opportunities
Are your agents showing empathy? Did they adhere to compliance scripts? Voxjar tracks specific agent strengths and weaknesses across all calls, not just a random sample.
Get a clear view of where your team excels and where they need help, making your 1-on-1 coaching sessions data-driven and targeted.
Acoustic Analysis
Detect Crosstalk & Dead Air
Great conversations require active listening. Voxjar automatically measures overlapping speech (crosstalk) or periods of silence (dead air) on every conversation.
Use these acoustic metrics as early indicators of friction, helping you identify agents who interrupt customers or struggle to find answers in your knowledge base.
Global Transcript Search
Search calls like you search Google
Trying to find exactly what a customer said by listening to random recordings is impossible. Voxjar transcribes 100% of your calls and makes them instantly searchable.
Search for an exact phrase, a competitor's name, or a specific issue across thousands of hours of audio in seconds.
Voxjar Makes an Impact
Don't just take our word for it
Frequently Asked Questions
Got questions about Conversation Intelligence? We've got answers.
What is the difference between Conversation Intelligence and Auto QA?
While they overlap, Auto QA generally refers to scoring an agent's performance against a specific rubric. Conversation Intelligence (CI) looks at the bigger picture-identifying what topics customers are calling about, analyzing sentiment across interactions, measuring acoustic trends like dead air, and tracking overarching agent skills. Voxjar seamlessly provides both on every single call.
How is Conversation Intelligence different from manual call monitoring?
Manual listening limits you to a random 2% sample of calls, meaning you miss out on crucial customer feedback. Conversation Intelligence analyzes 100% of your interactions automatically, giving you statistically significant data on conversational trends, sentiment, and agent performance without the manual effort.
Can Conversation Intelligence software track competitor mentions on customer calls?
Yes. You can instruct the AI to tag when competitors are mentioned, feature requests are made, or objections are identified. Voxjar categorizes these topics across thousands of calls, allowing you to see exactly why deals are lost or why customers are frustrated.
Know exactly what happens on every call.
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