AK Callers, a B2B service provider for real estate wholesalers, faced significant bottlenecks in validating leads across 100+ client criteria. By adopting Voxjar's platform, they transformed a fully manual review into an AI-augmented workflow, accelerating delivery by up to 30% while reducing costs and avoiding expensive in-house development.
Unique Quality at Speed
AK Callers had a single monumental hurdle: validating B2B real estate leads against more than 100 individual client criteria without slowing down the delivery of the leads themselves.
The Bottlenecks
- Manual QA teams were bogging down rapid lead delivery.
- Resource constraints prevented their CTO from building a custom AI model.
- Every new client meant entirely new, complicated, subjective guidelines.
"Voxjar is the best form of AI we can get now. It's made our service delivery faster, our operation more efficient, and our clients happier."
Adapting AI QA to Lead Qualification
Rather than build their own AI to handle the 100+ criteria variants, AK Callers adapted Voxjar. They turned a basic QA tool into a semi-automated lead-vetting machine.
Custom Scorecards per Client
Matching individualized client requirements into AI scoring logic.
Accelerated Discovery
Evaluating a lead without a human listening end-to-end.
Semi-Automated Workflow
Keeping human oversight while letting AI handle the heavy lifting.
"Our QA team is not mainly a QA team. They validate the leads... Our clients want the lead as soon as possible and we need to validate them... doing it manually took far too long."
Faster Leads, Lower Costs
AK Callers scaled their lead validation processes beyond human limitations, resulting in faster delivery times and extremely happy real estate wholesalers.
Key Breakthroughs
- Accelerated lead delivery execution to end-clients by up to 30%.
- Saving the cost of 2 FTE positions.
- Elevated market authority when clients discovered they used sophisticated AI validation.
Breaking the manual validation bottleneck
AK Callers needed to validate every lead against unique client guidelines before passing them to the client. This validation wasn't just quality assurance-it was a critical step in the sales pipeline for real estate wholesalers who needed the leads as fast as possible. With over 100 clients relying on their own distinct definitions of a qualified lead, the manual validation process created massive delays.
"The client doesn't care where the lead is in your company. He just wants the lead delivered to him so he can start calling because after the cold calling process, there's a whole other process-someone else calling to sign the contract. So our clients want the lead as soon as possible and we need to validate them to make sure they are quality leads."
By implementing Voxjar's AI pre-assessments, AK Callers drastically enhanced their workflow. QA staff can now skim the feedback rather than monitoring the whole call, accelerating lead delivery by up to 30%.
Avoiding the nightmare of building in-house AI
With four years of experience in AI development, Mohamed possessed the technical skillset to build an in-house tool from scratch. However, as an agile startup, allocating significant engineering bandwidth away from core business functions was unsustainable.
"I was considering making it in-house, developing from scratch, but not having the manpower as full-time employees-and if you work with developers on an hourly basis, that's way too much. For people who don't have the resources or time to dedicate to developing something from scratch, I 100% recommend Voxjar because it suits your needs. It's plug and play."
By bringing Voxjar on board, AK Callers gained robust AI capabilities without incurring heavy technical debt. The quick integration circumvented the nightmare of a long development cycle, saving the company significant financial and human capital while eliminating the need to hire two additional full-time QA staff.
Adapting AI for 100+ unique client criteria
A key challenge of the implementation phase was adapting a system to the highly specific real estate wholesaling market. Each of AK Callers' 100+ clients required their own distinct guidelines turned into customized criteria that the AI could understand.
"We have more than 100 clients, and each one has their own guidelines... Each client's guidelines became a scorecard on Voxjar, and we're fine-tuning based on results. Sometimes we found it's mainly about how you write the question on the scorecard. The way you phrase it affects how the AI interprets it."
The team worked out the unique scorecard nuances to achieve remarkable results. Today, the customized platform effectively processes complex AI judgments based on those subjective rules, setting AK Callers apart as an innovator and differentiating them heavily in a competitive industry.