Built for Agile QA Teams
Call Center Quality Assurance Software
Ready to move off of spreadsheets but don't want to spend an arm and a leg? Start reviewing calls today for free. No sales demo needed. Only upgrade or add AI when it fits your schedule and budget.
Trusted by 1,400+ small and midsize businesses worldwide
Join hundreds of businesses improving sales, customer experience, & compliance with Voxjar
A Better Way to Run Call Center QA Software
Kick spreadsheets and overpriced QA software to the curb.
Most call center quality software forces you through a long sales cycle and charges you for every user. Voxjar is different. Instantly accessible, unlimited users, and a permanent free tier.
Competitors
- $50-$150 Per User/Month You are penalized for scaling your team or wanting your agents to see their scorecards.
- Long & Slow Sales Process Unresponsive sales reps force you to prove you're worth their time before you can even try their product.
- Annual Lock-in Contracts Required to sign a 12-month agreement before you even know if the tool works for your workflow.
- Hefty Onboarding Costs Four months to implement and thousands in fees.
Voxjar
- Zero Per User Fees Invite everyone. Admins, the QA team, & your agents. No charge.
- Try Before You Buy With Instant Access Never talk to a sales person if you don't want to. Try Voxjar now and get help from experts as you go.
- No Commitments Sign up today & use Voxjar free forever. If you want to upgrade or use AI, add them as-needed and cancel anytime.
- Easy Onboarding Plus Experts to Help Start scoring calls in an afternoon. Supported by experts if you get stuck.
Fully Featured Contact Center Quality Assurance Software
Your Complete Toolkit for Modern QA
Ditch the spreadsheets and clunky tools. Voxjar provides everything you need to build, automate, and scale your call center quality assurance program.
QA Scorecard Builder and Templates
Scorecards That Fit Your Business
Create unlimited QA forms to match your exact business requirements. Start from scratch, use our pre-built templates, or generate scorecards with AI.
Build anything from simple pass/fail forms to complex weighted rubrics with follow up actions and conditional logic.
Any scorecard you build in Voxjar is automatically compatible with our AI evaluator for Auto QA.
Workflow Triggers
QA Triggered Automations
Automatically trigger follow up actions based on the results of your call reviews.
Voxjar's scorecard actions enable you to trigger AI copilot workflows, data clean up, custom messaging, and - most powerful - leverage conversation insights across the rest of your business.
Post results to any webhook, send kudos via Slack, trigger a human review of an AI grade, and so much more.
Voxjar's automations unlock a world of opportunity.
Calibration Sessions
Calibrate Scores
Ensure grading consistency across your entire team.
Run calibration sessions to align your human evaluators, and your AI, with side-by-side comparisons.
Identify and fix biases before they impact agent morale.
Agent Coaching
Empower Agents with Feedback
Deliver actionable coaching feedback directly to agents, and allow them to challenge or acknowledge QA results within the platform so they stay engaged and accountable.
Coaching feedback is attached directly to the call at the moment that matters. Agents can converse with managers within context, dispute their QA scores, and be active participants in their progress.
QA Reporting
Interactive Dashboards
Get complete visibility into your agents' performance.
From the 30,000 foot view down to individual calls. Voxjar's pre-built dashboards let you track trends, identify systemic issues, and drill down with robust filtering.
Want to use your own BI tools? Push data in real-time to webhooks or export compehensive datasets via CSV. Access your data at your convenience from the systems you use.
Agent Dashboards
Personalized Agent Access
Empower your reps to own their performance.
Each agent gets personalized dashboards highlighting their evaluation history, coaching feedback, AI overviews, and even their team's performance.
Involve your agents and watch them engage and invest in their own progress.
- Every agent gets a login Unlimited users means the whole team sees their own results
- Evaluations & coaching in one place Personal evaluation history, coaching feedback, and AI overviews
- Ownership drives improvement Agents track their own progress and their team's performance
AI Powered Features
Ready to automate your QA? Power up with AI.
Unlock Voxjar's auto-QA and other AI capabilities. Evaluate 100% of your calls, generate smart summaries, and uncover hidden revenue insights.
AI Evaluator
Auto evaluate every single call using your custom criteria and rules.
AI Insights
Extract conversation intelligence, trends, and revenue opportunities.
AI Overviews
Get daily organizational roll-ups and agent-level coaching summaries.
AI Chat
Chat directly with your call transcripts to easily discover new opportunities.
AI Scorecard Builder
Let AI generate robust scorecards specifically built for your business needs.
Call Transcription
Automatically transcribe phone calls to text in 100+ languages.
Customer Testimonials
Loved by teams just like yours
"You guys provided me so much value and speed to market on this offering that if I would have done this internally, it would still be getting kicked around. It's the best product you can possibly get in the AI QA space with minimal engineering lift."
"Without Voxjar we’d be back to the grind of manual call evaluations, limited sample sizes, and delayed feedback - essentially flying blind compared to the comprehensive, real-time insights we have now."
"Voxjar was the only solution that did exactly what we needed. We now monitor 100% of our calls effortlessly with Voxjar's AI, and I can confidently guarantee quality to all of our clients."
"Voxjar matched exactly what we needed for white-label QA. Our first client cut their QA team from 6 to 2 while improving coverage, and the support has been incredible. The system just works."
"We reviewed and classified tens of thousands of our post call surveys with Voxjar's AI evaluator. When you've been around as long as I have you expect some smoke and mirrors, but these guys are all substance."
"With over 100 clients needing unique lead qualification, we couldn't scale our QA process. We're now processing 30% more leads daily while saving the cost of two QA positions. In a market full of AI promises, this actually works."
"I signed up for an account and started prepping AI questions. In a matter of minutes I was up and running. I knew exactly what the product was. Best onboarding experience I've ever had."
"The data doesn't lie. Now we can say, 'You're not closing because you're not asking for the sale.' It's transformed our coaching culture from subjective opinions to objective feedback."
"The ability to do more in the same amount of time. That is the biggest difference that I've found while using it."
"It's giving that control and visibility and near real-time reporting to see where your problems are so you can start being more proactive... it wouldn't be feasible without Voxjar."
"Other platforms had complicated setups or long sales cycles. Voxjar let me log in, upload a call, and test right away. No waiting, no hassle. If you’re serious about scaling quality assurance, this is the tool to have."
"You guys provided me so much value and speed to market on this offering that if I would have done this internally, it would still be getting kicked around. It's the best product you can possibly get in the AI QA space with minimal engineering lift."
"Without Voxjar we’d be back to the grind of manual call evaluations, limited sample sizes, and delayed feedback - essentially flying blind compared to the comprehensive, real-time insights we have now."
"Voxjar was the only solution that did exactly what we needed. We now monitor 100% of our calls effortlessly with Voxjar's AI, and I can confidently guarantee quality to all of our clients."
"Voxjar matched exactly what we needed for white-label QA. Our first client cut their QA team from 6 to 2 while improving coverage, and the support has been incredible. The system just works."
"We reviewed and classified tens of thousands of our post call surveys with Voxjar's AI evaluator. When you've been around as long as I have you expect some smoke and mirrors, but these guys are all substance."
"With over 100 clients needing unique lead qualification, we couldn't scale our QA process. We're now processing 30% more leads daily while saving the cost of two QA positions. In a market full of AI promises, this actually works."
"I signed up for an account and started prepping AI questions. In a matter of minutes I was up and running. I knew exactly what the product was. Best onboarding experience I've ever had."
"The data doesn't lie. Now we can say, 'You're not closing because you're not asking for the sale.' It's transformed our coaching culture from subjective opinions to objective feedback."
"The ability to do more in the same amount of time. That is the biggest difference that I've found while using it."
"It's giving that control and visibility and near real-time reporting to see where your problems are so you can start being more proactive... it wouldn't be feasible without Voxjar."
"Other platforms had complicated setups or long sales cycles. Voxjar let me log in, upload a call, and test right away. No waiting, no hassle. If you’re serious about scaling quality assurance, this is the tool to have."
Ditch the spreadsheets. Start with Voxjar for free.
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