100% Five9 Interaction Coverage
Five9 powers your growing contact center. Voxjar provides the intelligence to ensure it's functioning perfectly. Automatically ingest call recordings and metadata directly from Five9 streams to eliminate manual call listening.
Score 100% of interactions across the floor to ensure script adherence, monitor silence/hold times, and verify first-call resolution handling.
Data-Driven Agent Coaching
Identify exact performance gaps immediately. Voxjar maps scorecard failures and behavioral trends directly to your Five9 agents, allowing QA managers to spend time coaching instead of listening.
Correlate QA scores with standard Five9 metrics like Average Handle Time (AHT) to truly understand the 'why' behind the numbers.
Automate QA on specific Dispositions
Target the calls that matter most. Set up triggers within Voxjar to automatically review high-risk interactions based on Five9 dispositions, such as 'Escalated' or 'Supervisor Requested'.
Provide agents with objective, bias-free scorecards, helping them improve their resolution rates on complex calls.
Transform Your Five9 Contact Center with 100% QA
As your contact center scales on Five9, the growing volume of calls makes manual Quality Assurance mathematically impossible for lean teams. Relying on supervisors to randomly spot-check 1-2% of calls leaves you blind to compliance risks, customer friction, and critical agent coaching opportunities.
The Voxjar + Five9 integration removes the manual bottleneck. We utilize Conversation Intelligence to transcribe, analyze, and score every single interaction automatically, giving you total visibility into your floor.
Automated QA Built for Growing Teams
- Zero-Friction Ingestion: By connecting securely to the Five9 API ecosystem, audio recordings, agent IDs, and call metadata (like dispositions) are mapped perfectly into Voxjar without requiring custom IT resources.
- Actionable Supervisor Insights: QA leads step away from the tedious task of searching for ‘bad calls’. Voxjar surfaces the exact interactions where agents struggled, failed compliance checks, or triggered negative customer sentiment.
- Bulletproof Compliance Monitoring: For scaling centers in regulated industries handling outbound or highly restricted inbound calls via Five9, Voxjar acts as an automated safety net, flagging missed legal disclosures, TCPA violations, or broken verification protocols across 100% of call volume.
Why Growing Contact Centers Need Automated QA
Legacy contact centers rely heavily on Average Handle Time (AHT) to judge performance. Modern CCaaS environments built on Five9 understand that what was said on the call is far more important than how long the call took.
Voxjar translates raw conversational data into actionable metrics. You will finally understand why certain campaigns fail, why specific agents struggle with objections, and exactly what your top performers do differently.
Integrating Five9 with Voxjar means turning your call center into a data-driven intelligence hub.