by Curtis Brown | Apr 10, 2020 | Call Monitoring, Coaching, Contact Centers
Listen to this post https://voxjar.com/wp-content/uploads/2020/04/full_-M4qUYFvBWN9CmJpii7P.mp3 Well, here we are. Due to the coronavirus (COVID-19) we’re experiencing mass adoption of work-from-home technology and processes. Whether this is the new normal or not, we...
by Josh | Mar 11, 2020 | Call Monitoring, Contact Centers, Customer Service, Metrics
Listen to this post https://voxjar.com/wp-content/uploads/2020/04/full_-M4qUDBV8U3uLEXa9VPx.mp3 Measuring Customer Service Performance Alright, so you’re responsible for customer service in the call center. You’ve moved up the company ladder and upper...
by Curtis Brown | Mar 22, 2019 | Call Monitoring
Listen to this post https://voxjar.com/wp-content/uploads/2020/04/full_-M4qU6PIE_gDTDhL1rnQ.mp3 Call monitoring forms and call quality scorecards are the go-to tools in phone-based businesses for measuring employee performance, discovering compliance issues, and...
by Curtis Brown | May 22, 2018 | Call Monitoring, Contact Centers
Listen to this post https://voxjar.com/wp-content/uploads/2020/04/full_-M4qU0SvgkS1KfVPP3gJ.mp3 You can’t improve what you don’t measure. That’s why choosing the right call monitoring parameters to track call quality and measure rep performance needs...
by Jacinda Santora | Apr 3, 2018 | Call Monitoring, Contact Centers
Listen to this post https://voxjar.com/wp-content/uploads/2020/04/full_-M4qTbGmol5UgYNc3dZZ.mp3 Customer service can make or break your business. In fact, the 2017 Microsoft State of Customer Service report found that a staggering 96% of consumers worldwide indicate...
