FCR Archives - Voxjar

How Important is First Call Resolution for SMB Contact Centers?

by Curtis Brown | Jan 11, 2018 | Contact Centers, FCR, Metrics

Listen to this post https://voxjar.com/wp-content/uploads/2020/04/full_-M4qK8VxgIMojUP5zR68.mp3 First Call Resolution (FCR) is arguably the most important metric for small and midsize contact centers to track. As the name suggests, a First Call Resolution is a call...

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How Important is First Call Resolution for SMB Contact Centers?

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