Tie Conversation Intelligence to Service Revenue
Stop guessing why leads drop off before the truck rolls. Voxjar seamlessly pulls every call from ServiceTitan, transcribing and scoring the interaction to show you exactly how CSR behavior affects top-line revenue.
Automate your call review process and track exactly what was said on high-value installation calls versus typical low-value maintenance calls.
Streamlined Dispatch AI Coaching
Your CSRs are the first line of defense. Voxjar's AI flags specific calls where agents failed to handle price objections, didn't pitch financing, or lost the booking.
Generate actionable, AI-powered coaching notes for your dispatch managers to bring directly to their team huddles.
Protect Customer Satisfaction Automatically
Monitor customer sentiment across thousands of calls without manual listening. Voxjar highlights interactions ending in anger or frustration so your team can intervene before a bad review hits Google.
What is ServiceTitan?
ServiceTitan is the industry-leading field service management (FSM) software designed to help home service businesses (HVAC, plumbing, electrical) run their entire operation. From dispatching and routing to customer management and invoicing, it centralizes the mission-critical workflows that contractors rely on.
Why use Voxjar with ServiceTitan?
If you use ServiceTitan, your Customer Service Representatives (CSRs) and dispatchers handle hundreds of calls a week. A missed booking isn’t just a lost lead-it’s an idle truck, wasted ad spend, and lost revenue.
While ServiceTitan stores the call recordings, managers physically do not have the time to manually audit and listen to enough calls to find out why jobs are being lost. Voxjar bridges this gap. By passing your ServiceTitan audio into Voxjar’s advanced AI engine, you turn raw, unstructured voice data into measurable performance metrics and actionable feedback.
Key Capabilities
1. 100% Automated QA for CSRs
Stop sampling calls manually. Voxjar builds automated scorecards that listen to every single ServiceTitan interaction. We verify whether the CSR collected the required customer information, asked for the booking, or properly explained the dispatch fee.
2. Advanced Call Transcripts
Ditch the audio scrub bar. Every ServiceTitan call is accurately transcribed and speaker-separated, making it incredibly simple to read exactly what happened. Search transcripts for specific keywords like “too expensive,” “competitor name,” or “cancel.”
3. AI Generated Call Summaries
Contractors move fast. Before a supervisor calls a frustrated customer back, they can read a concise, AI-generated summary of the original dispatch call, instantly understanding the context, sentiment, and the core issue without listening to a 10-minute recording.
4. Objection Handling Analytics
Identify exactly where your CSRs are struggling. Are they dropping the ball when customers complain about the $89 dispatch fee? Are they failing to pivot to a maintenance agreement when a repair is declined? Voxjar maps these objections so you know exactly what to train on.
5. Manager ROI and Coaching
Scale your management team efficiently. Instead of spending hours hunting for “bad calls,” dispatch managers receive pre-curated coaching moments directly from the AI. They can sit down with a CSR, open Voxjar, and focus on improving outcomes immediately.
Common Use Cases for Field Services
- Boost Booking Rates: Grade every CSR on their ability to stick to the script and pivot from objections. Use the data to reward top performers and train underperformers.
- Track Marketing ROI: Connect what is said on the phone to your specific marketing campaigns. Ensure your high-cost ad leads are treated with the highest service standards.
- Dispute Resolution: Quickly resolve “he said, she said” disputes between homeowners and dispatchers by referencing the exact transcript of the recorded call.