Total Visibility Beyond VoIP
Nextiva handles your business communications flawlessly. Voxjar ensures the conversations happening over those lines are actually effective. Connect directly to Nextiva to eliminate the tedious process of hunting for Call IDs.
Automate the ingestion process entirely. Ensure every customer interaction handled through Nextiva is reviewed, scored against your custom rubrics, and transcribed automatically.
Targeted Agent Coaching for SMBs
Growing teams often can't afford dedicated QA staff. Use Voxjar's AI to pinpoint exact moments in Nextiva calls where reps missed up-sells, bungled objections, or provided stellar support.
Smarter QA for Growing Nextiva Teams
Nextiva powers communication for scaling businesses everywhere. But once the call hangs up, the data is essentially lost. Managers trying to ensure sales quality or support compliance are stuck randomly downloading audio files and manually listening to tape.
Voxjar unlocks the actual intelligence hidden inside your Nextiva calls.
Real-Time Accountability
Your support team generates more conversations every single day via Nextiva than a human manager could possibly review. By relying on manual spot-checking, you inherently miss major compliance issues and leave your agents without the steady stream of coaching they need to succeed.
Voxjar replaces manual listening with continuous, 100% AI Quality Assurance.
Why Connect with Nextiva?
- Coach Smarter, Not Harder: Let Voxjar surface the specific calls where agents strayed from the script or customers expressed extreme negative sentiment. Your managers can immediately intervene and coach instead of digging.
- Identify Compliance Risks: Whether it’s missing mandatory disclosures on outbound calls or failing to verify identities on inbound support lines, Voxjar flags these instantly.
- Improve First Call Resolution: Drill into why customers have to call back by extracting common topics and running sentiment analysis over your historical Nextiva recordings.