Total Oversight of Floor Performance
Genesys Cloud manages the complex routing and scaling across your operations. Voxjar handles ensuring those conversations actually went well. Sync audio directly from Genesys to run AI-powered scorecards natively on 100% of your calls.
Achieve complete QA coverage instead of random sampling. Ensure team-wide script compliance, regulatory adherence, and standardized agent behavior without rapidly scaling your QA headcount.
Data-Driven Supervisor Workflows
Stop making supervisors hunt for problematic calls. Voxjar highlights compliance breaches, high negative sentiment, and missed script requirements automatically by matching against your custom rubrics.
Give QA managers back the time they need to actually coach. Use Voxjar's AI-generated scorecards as objective baseline metrics to drive highly effective 1-on-1s.
Correlate Outcomes with Agent Behavior
Lower average handle time (AHT) by finding out *why* calls drag on. Search transcripts globally to spot specific objections or inefficient workflows causing friction.
Accelerate onboarding times by directly comparing trainee call transcripts against veteran agents, creating localized 'perfect call' library references.
Deep Conversation Intelligence for Genesys Cloud
Scaling contact centers running Genesys Cloud manage rapid volume growth and complex routing. But while the platform excels at connecting calls, physically reviewing the resulting audio to ensure compliance and quality remains a severely restricted manual bottleneck.
When your team only listens to 1% of total call volume, you miss hidden friction, compliance violations, and massive coaching opportunities. Voxjar fundamentally solves this by acting as your automated, always-on AI QA team.
Real-Time Automated QA
By seamlessly connecting to the Genesys Cloud infrastructure, Voxjar automatically pulls raw conversational data, separates agent vs customer speakers, and transcribes audio into highly accurate text. Custom AI models then evaluate every interaction against your standardized QA scorecard.
Why Growing Genesys Users Need Voxjar:
- Scale Without Overhead: Automating QA reduces the need to exponentially scale management and QA headcount strictly for listening to calls. Your supervisors transform from auditors into high-impact coaches.
- Absolute Compliance Enforcement: For growing centers in regulated industries (healthcare, finance, outbound sales), Voxjar serves as an unblinking compliance net. It flags missing mandatory disclosures or regulatory violations across 100% of call volume.
- Eliminate Grader Bias: Remove human subjectivity from the QA workflow. Voxjar’s AI evaluates every agent exactly the same way, enforcing fair, standardized baselines across different teams and global BPO locations.
- Total Data Visibility: Turn hundreds of terabytes of dead audio into searchable operational intelligence. Instantly search transcripts to track competitor mentions, specific product friction, or sentiment trends.