Enrich Your Call Compliance Archives
Dubber captures the voice data across your unified communications networks. Voxjar turns that data into actionable business intelligence by auto-scoring agent performance.
Export your critical calls into Voxjar’s QA pipelines to automatically run advanced sentiment analysis, transcription, and custom playbook reviews.
Custom AI QA Playbooks
Don't just store audio for legal or compliance reasons. Build automated QA rubrics that review 100% of your Dubber calls for script adherence, empathy, and proper issue resolution.
Bridge the gap between IT's UC recordings and your customer success team's performance metrics.
Proactive Compliance Checks
Rather than waiting for a dreaded audit, Voxjar proactively scans Dubber calls for missing mandatory disclosures or highly regulated risky agent language.
Instantly alert managers via email or Slack when conversations hit extreme negative sentiment triggers.
Turn Dubber Audio Archives into Proactive Quality Assurance
Dubber is an excellent infrastructure tool for unifying communications recordings across disparate networks, specifically for long-term legal retention. However, merely storing the calls is only half the battle.
To actually improve your customer experience, enforce sales script compliance, and evaluate agent performance, you must pull actionable data out of those audio files-which is impossible to do manually at scale.
The Voxjar + Dubber integration solves this by automating the listening and grading process entirely.
Unlock the Value of Your UC Communications
- Automated QA Scoring: Create customized scorecards matching your specific interaction guidelines. Voxjar connects directly to Dubber’s APIs to fetch relevant recordings, transcribe them, and grade them out of 100 instantly.
- Proactive Coaching Moments: When an agent scores poorly on a key metric (like failing to handle pricing objections properly), their manager is alerted immediately. They can review the exact transcript snippet without listening to the entire call.
- Trend & Sentiment Analytics: Understand the overarching themes happening across your massive UC voice traffic. Are customers complaining about a recent outage? Is a new competitor coming up frequently in sales calls? Voxjar aggregates these trends automatically to inform leadership decisions.