Total Outbound Compliance Monitoring
When dialing at peak volume, human QA can only monitor a fraction of calls. Voxjar ingests your Convoso call audio continuously, using AI to score 100% of your agents' interactions.
Automatically verify that agents read mandatory TCPA disclosures, verified DNC status, and captured correct opt-in data before you pass leads to a buyer.
Monitor Rejection & Objections at Scale
Use Voxjar’s AI to analyze exactly how your agents handle objections during aggressive outbound campaigns. Discover which rebuttals push leads forward and which ones end in hang-ups.
Feed this data-driven conversational intelligence directly back into your Convoso scripts to instantly optimize your floor's performance.
Contextual Outbound Coaching
Voxjar completely removes the dead air, voicemails, and noise from your QA process. Your managers only see the actual conversations that resulted in a live connection.
Identify when agents push too hard, sound fatigued, or miss vital up-sells. Delivery perfectly tailored coaching moments to your BPO or internal floor immediately.
What is Convoso?
Convoso is a powerful, high-velocity omnichannel contact center platform built specifically for lead generation, outbound sales, and performance marketing teams. With industry-leading predictive dialing and list management capabilities, Convoso maximizes agent talk time and contact rates by cutting through voicemails and disconnected numbers.
Why Connect Convoso and Voxjar?
While Convoso excels at getting your agents onto live calls at an incredible speed, managing the quality and compliance of thousands of simultaneous conversations is impossible for a human QA team. Relying on random spot-checking (usually 1-2% of total volume) means massive compliance risks go completely unnoticed, leaving your business exposed to TCPA violations or rejected leads from buyers.
Voxjar solves the scale problem. By integrating directly with Convoso, Voxjar acts as your tireless, automated QA department-transcribing, grading, and summarizing every single connected call.
Key Capabilities
1. 100% Script & TCPA Compliance (Auto QA)
Outbound campaigns carry heavy regulatory burdens. Voxjar’s Auto-QA instantly evaluates every Convoso interaction. We verify whether the agent explicitly stated that the call was being recorded, properly read the TCPA/Medicare/Financial disclosures, and confirmed the lead’s identity before moving forward.
2. Advanced Call Transcripts for High-Volume Floors
Skip the voicemails and endless ringing. Voxjar focuses strictly on the live interactions. Every connected Convoso recording is converted into an accurate, searchable, and speaker-separated transcript. Search your entire outbound floor’s history for specific competitor names, explicit profanity, or exact phrasing.
3. Lead Quality Validation & Summaries
If you are generating leads to sell to downstream buyers, Voxjar can automatically prove the intent of the caller. Instead of manually reviewing a 20-minute transfer, use Voxjar’s AI summaries to instantly grasp the lead’s core interest, financial capability, and intent before routing them.
4. Objection Handling Analytics
A high contact rate means nothing if your agents can’t handle common objections. Voxjar maps the customer’s objections (e.g., “I’m not interested,” “I don’t have the money,” “Take me off your list”) and grades the agent’s exact rebuttal. Learn which talk-tracks actually convert leads and implement them floor-wide.
5. Manager ROI and Burnout Reduction
Floor managers in high-velocity environments suffer from massive burnout when forced to manually grade tape. Voxjar curates the exact coaching moments managers need. Instead of hunting for errors, supervisors receive a dashboard of specific calls where agents dropped the ball and can proactively coach them to improve outcomes.
Common Use Cases for Outbound Dialers
- BPO & Offshore Call Centers: Monitor offshore teams accurately. Ensure English language proficiency, script adherence, and tone remain strictly aligned with your brand standards.
- Lead Generation & Affiliate Marketing: Automatically map conversation intent and verify consent to ensure you never get chargebacks from your lead buyers.
- Insurance, Medicare, & Financial Services: Deploy strict compliance tracking ensuring 100% of required state and federal disclosures are read perfectly by your licensed agents.