Missed-pickup complaints, route-day changes, billing disputes, cancellation calls: in waste and recycling, the phone is where recurring revenue is defended or lost. Voxjar scores 100% of those calls against your own service and retention standards, so churn stops being something you discover in the billing report.
No sales cycle required. Score one of your own service calls free and see the results in minutes.
A waste account isn't won once; it renews silently every week the service works and the calls go well. That's what makes the economics unforgiving. A hauler that loses a customer doesn't lose one invoice, it loses every future pickup on that stop, and route density suffers with it. And the moments that decide those losses almost never happen at the curb. They happen when someone calls about a bin that wasn't emptied, a bill that looks wrong, or a route day that changed without warning.
High call volume makes those moments invisible. When agents field a river of service calls every day, supervisors can review only a sliver, and the sliver is never the call that mattered: the missed pickup logged against the wrong account, the route change the customer never understood, the cancellation released without a single save attempt, the caller who mentioned a competitor's flyer and got a shrug. Each of those is a churn event in progress, and in a sampled QA program, nobody hears it until the account is gone.
Voxjar hears all of it. Every call is transcribed and scored against your service, retention, and sales standards, with the AI's reasoning attached to every grade. The mishandled complaint, the skipped save attempt, and the competitor mention stop hiding in the volume and start showing up while the customer is still yours.
Every line below is editable. Add a criterion, remove one, or split the card by queue, and Voxjar applies it to every call across every route territory.
| Criterion | Why it's on the card |
|---|---|
| Account and service address verified | A credit applied to the wrong account turns one complaint into two |
| Issue diagnosed correctly | A blocked-access miss and a driver miss need different fixes; guessing wrong repeats the complaint |
| Resolution or credit applied per policy | Over-crediting bleeds margin, under-crediting bleeds customers; policy is the line between them |
| Route or schedule change stated back and confirmed | A change the customer misheard becomes next week's missed-pickup call |
| Save attempted on every cancellation call | Recurring revenue compounds; a cancellation released without an offer is years of service gone in one call |
| Container or service upsell offered where it fits | The customer describing overflow just told the agent what to sell; this checks whether anyone did |
| Follow-up commitments kept | A promised callback that never comes is how a resolved complaint reopens as a cancellation |
Add competitor names and churn language as tracked criteria and the same scorecard doubles as market intelligence.
See which cancellations got a real save attempt and which were waved through, where complaints keep recurring by route, and where competitor names are showing up in your customers' mouths, before the accounts leave.
Objective scores on every call show each agent's specific gaps, and glass-box reasoning makes the feedback concrete. Built-in review, calibration, and dispute workflows keep the numbers fair, and unlimited users keep them visible.
Scoring runs in batches right after calls end, and universal webhooks push what it finds into Teams, Slack, or your CRM: a failed save to a retention queue, a competitor cluster to sales, a policy miss to the supervisor.
Fits residential, commercial, and roll-off operations, whether the phones are in-house or handled by an outsourced service team.
"We could see an increase and then you add training on top of that. And then, you know, we've gone from maybe a 70% average up to an 80, 85% average, which is huge."
Ronan McNulty, CTO, Greyhound Recycling
Read the Greyhound Recycling storyGreyhound scores thousands of daily calls automatically and feeds competitor mentions straight into CRM campaigns to defend its territories.
Yes, because it hears every cancellation call, not the handful a supervisor happens to pull. You can score whether a save was attempted and what the customer gave as their reason, and flag competitor names and churn language across every conversation. That turns cancellations from a monthly surprise in the billing report into a pattern you can see forming by route and by region.
The volume is exactly the problem with sampling. When thousands of missed-pickup reports and billing questions flow through the phones, the mishandled ones hide in the pile, and each one is a household or business deciding whether to stay. Voxjar's plans are priced by call volume analyzed, and you can start by scoring only calls over a certain length or from specific queues, then widen from there.
You define the criteria: was the account verified, was the new schedule stated back to the customer, was the change confirmed in the system, was a follow-up promised and kept. Voxjar checks every call against that list and shows the transcript moment behind each score, so a miscommunicated route change gets caught before the truck rolls past a full bin.
Yes. Universal webhooks push events like a failed save attempt, a competitor mention, or a low service score into Teams, Slack, or your CRM the moment scoring finishes. Greyhound Recycling wires Voxjar events through its own API into Dynamics CRM to create sales campaigns automatically, part of a broader retention effort aimed at winning back lost customers. You choose what fires and where it lands.
That's what glass-box scoring is for. Every grade shows the AI's reasoning and the exact words that drove it, and human review, calibration, and dispute workflows are built in. Unlimited users on every plan means each agent sees their own scores, so coaching conversations start from shared evidence instead of a manager's recollection.
None to speak of. Voxjar has a free tier, published plans from $99/month, no setup fee, and month-to-month terms. Setup is self-serve: connect your recordings, build a service or retention scorecard, and see scored calls the same day. You can even score one of your own calls before creating an account.
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