Every load in motion is a chain of dispatch calls: check calls, ETAs, exceptions, handoffs. One mishandled call becomes a service failure, and repeated service failures become a lost lane. Voxjar scores 100% of your dispatch calls against your own SOPs, on every shift, including the ones nobody has ever audited.
Self-serve setup. Upload a real dispatch call and see it scored before you talk to anyone.
Dispatch operations run on trust that is rebuilt one call at a time. The shipper calling for an ETA, the driver reporting a breakdown, the receiver asking why the truck is late: each of those conversations either confirms that your operation has it handled or quietly teaches someone to look elsewhere. Yet in most transportation companies, nobody can say how those calls actually go. Managers hear the ones that escalate. The other several hundred a week happen unobserved.
The blind spot is worst exactly when the stakes are highest. Overnight and weekend floors are the hardest shifts to staff, the hardest to supervise, and the ones handling reefer loads, breakdowns, and time-critical exceptions with no manager in the building. A skipped verification on a temperature-sensitive load, a wrong reference number, or an ETA that was guessed instead of confirmed can turn into a claim, a rejected delivery, or a customer quietly moving their freight to a competitor. By the time it surfaces, the call that caused it is weeks old and nobody ever heard it.
Voxjar removes the blind spot without adding a QA department. Every call gets transcribed and scored against your protocols, every score shows the reasoning and the transcript moment behind it, and the calls that need attention, the blown SLA, the verification that never happened, the promise nobody kept, surface on their own, on every shift.
Use this as a starting point or build your own from each client's SOP. Voxjar applies your criteria to every call, on every account, on every shift, and shows its reasoning for each score.
| Criterion | Why it's on the card |
|---|---|
| Call answered within SLA | A shipper who reaches voicemail at 2am starts shopping for a broker who picks up |
| Load or order identified correctly | Most downstream errors start with the wrong reference number on the first call |
| ETA communicated accurately and honestly | An optimistic ETA feels helpful in the moment and destroys trust at the dock |
| Exception handled per protocol | Breakdowns and detention are where SOPs exist; this confirms they were followed under pressure |
| Required verifications completed, not just claimed | A verification that was said but not done is the most expensive sentence in freight |
| Professional tone with drivers | Drivers talk to every carrier's dispatch; the ones treated well answer your next call |
| Callback commitments made and kept | Voxjar hears the promise on one call and the silence where the follow-up should be |
Different clients, different requirements? Each account's SOP can be its own scorecard.
The 2am exception call gets the same scoring as the 2pm one. Overnight, weekend, and holiday floors stop being a quality gamble, and you can put a coverage guarantee in front of clients that you can actually back up.
Glass-box scoring means every grade shows its reasoning and the exact transcript moment. Human review, calibration, and disputes are built in, and unlimited users means every dispatcher sees their own numbers without a per-seat bill.
Calls are scored in batches right after they end, with real-time available when needed. Universal webhooks turn a missed verification or blown SLA into an instant Slack alert or TMS task, while the load can still be saved.
Works for in-house dispatch floors, after-hours providers, and brokerages holding an outsourced team to their standard.
"Voxjar caught one agent who said she got a temperature check and she really didn’t. Had there been a claim that could have cost thousands of dollars because the whole trailer would have been damaged."
Christina, CEO, Night Dispatch, an after-hours freight tracking company
Read the Night Dispatch storyFreight brokerage FreightRun uses the same approach to replace random spot checks with scoring on every support call, turning service quality into its edge against billion-dollar incumbents.
Yes, and this is where full coverage earns its keep. If your protocol requires a temperature check, a seal number, or a load confirmation, Voxjar checks every call for it and shows the transcript moment where it happened or didn't. One Voxjar customer caught an agent who claimed a temperature check she never performed, before it could become a claim on a full trailer.
No. Voxjar scores calls the same way at 3am as it does at 3pm, because there is no human reviewer to schedule. Overnight and weekend shifts get identical scorecards, identical standards, and identical visibility, which is usually the first time a dispatch operation has ever had that.
Yes. Scorecards in Voxjar are fully custom, so each client's SOP can become its own set of criteria: their check-call cadence, their escalation rules, their required confirmations. You can add, edit, or test a criterion in minutes, and every score comes with the AI's reasoning attached, so you can show a client exactly how their standard was applied.
Evaluations typically run in batches right after calls end, and real-time analysis is available when a use case demands it. Either way, results can fire universal webhooks immediately, so a missed confirmation or a blown SLA becomes a Slack alert or a TMS task while the load is still recoverable, not a line in next month's report.
Yes. Every plan includes unlimited users, so every dispatcher can log in and see their own scores and the reasoning behind them. Human review, calibration, and dispute workflows are built in, which matters on a night shift where the dispatcher often knows context the recording alone doesn't show.
Published plans start at $99/month, priced by the volume of calls you analyze, with no setup fee and no per-seat charges. There's a free tier, and you can upload one of your own dispatch calls and see it scored before you create an account.
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