Jobs worth thousands of dollars are quoted, priced, and won or lost in a single phone conversation, often with a caller who has two more movers on their list. Voxjar scores 100% of your quote calls against your own sales process, so you can see who books, who leaks, and which quotes were built on guesses.
Nothing to install. Upload one of your own quote calls and watch it get scored in minutes.
Moving is one of the few businesses where the sales call and the pricing decision are the same conversation. The rep on the phone isn't just persuading the caller; they're estimating cube, weight, and hours from what the caller remembers about their own house. Get the selling wrong and the job goes to the next mover on the list. Get the estimating wrong and you win the job at a price that eats the profit, because the third bedroom, the piano, and the walk-up on the delivery end all surface after the contract is signed.
Owners feel both failures in the numbers but rarely see the cause, because the cause is buried in calls nobody has time to hear. And the season makes it worse. Summer surge means new and temporary staff answering the phones during the exact weeks that decide the year, each one quoting your jobs and setting your prices with whatever process they picked up in their first week. Reviewing a few calls a month tells you almost nothing about how that's actually going.
Voxjar listens to all of it. Every quote call is transcribed and scored against your booking process, from the inventory walkthrough to the deposit ask, with the AI's reasoning behind every score. Thin discovery, skipped closes, and prices offered before the questions were done stop being anecdotes and become a report.
A starting point built around how moves are actually won and priced. Edit every line, weight what matters most, and Voxjar grades every call against it with its reasoning shown.
| Criterion | Why it's on the card |
|---|---|
| Inventory and cube questions asked thoroughly | Every room the rep didn't ask about is weight the crew discovers on move day, at your expense |
| Move date, flexibility, and timeline captured | Date flexibility is negotiating room; a rep who never asks quotes into a corner |
| Access details confirmed at both ends | Stairs, elevators, parking, and long carries decide whether the quoted hours survive contact with reality |
| Price presented with value framing | A naked number invites three competing quotes; licensed crew, protection, and guarantees give it context |
| Deposit requested | A caller with money down stops shopping; a caller without one is still everyone's lead |
| Booking confirmed in writing before hangup | A verbal yes with nothing sent is a booking that can quietly evaporate by Friday |
| Follow-up scheduled on unbooked quotes | Movers are chosen slowly and forgotten quickly; the rep who calls back wins the tie |
Run it against one of your own quote calls free, before you decide anything.
Spot the quotes built on incomplete inventory and missing access details before they become underpriced jobs. The calls where the price came out too early get flagged with the exact transcript moment attached.
See which reps ask for the deposit, confirm in writing, and schedule follow-ups on unbooked quotes, and which just read out a price. Coaching gets specific because the evidence is on every scored call.
Seasonal hires are scored from their first call, and batch evaluations right after calls end can trigger webhook alerts when a new rep skips the process, so course corrections happen in week one, not after Labor Day.
Unlimited users on every plan, so owners, sales managers, and every estimator work from the same scores. Human review, calibration, and disputes are built in.
Yes. If your standard says the rep must walk the home room by room, ask about the garage, the attic, and the storage unit, and confirm stairs, elevators, and truck access at both ends, Voxjar checks each call for exactly those steps and shows where they happened in the transcript. The calls where the walkthrough got skipped are the ones most likely to blow up on move day, and now they're visible before the truck rolls.
Because unbooked quote calls finally get an autopsy. When every call is scored, you can line up the ones that booked against the ones that didn't and see the pattern: price dropped with no value framing, deposit never requested, caller left with a number and no next step. That turns booking rate from a mystery into a short list of coachable behaviors.
That's the case Voxjar handles best. Peak season is when call volume spikes, temp staff answer phones, and managers have the least time to listen. Voxjar scores every call automatically from a new hire's first shift, so you know within days who is following the quote process and who is improvising with your margins, while there is still a season left to fix it.
It can flag the calls where underpricing starts: a price given before the inventory questions were finished, access details never captured, or an estimate presented without the qualifiers your policy requires. Scoring typically runs in batches right after calls end, and universal webhooks can push those flags into Slack or your CRM so a manager reviews the quote before the confirmation goes out. Real-time analysis is available if you need it.
No. Voxjar is self-serve: create an account, connect your phone system or upload recordings, and use a moving-sales scorecard the same day. Universal webhooks and an open API are there when you want scores flowing into your CRM, but nothing about getting started requires a technical team.
Published plans start at $99/month based on the volume of calls you analyze, with unlimited users, no setup fee, and a free tier. Owners, sales managers, and every estimator can see the same scores without per-seat pricing, and there is no long-term contract required to find out if it pays for itself.
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