A mishandled rate conversation costs you twice: the borrower who walks, and the recording that says the wrong thing. Voxjar scores 100% of loan officer and branch calls, application through clear-to-close, against your own standards for compliance language, rate accuracy, needs assessment, and follow-through.
Self-serve, no procurement cycle. Upload a borrower call and see it scored in minutes.
A mortgage is a months-long relationship conducted almost entirely in phone calls, and each one carries dual risk. The rate conversation where the LO fumbles the lock explanation loses the borrower to whoever explained it better; the same conversation, if the LO papers over the fumble with a promise the loan can't keep, becomes a recorded liability sitting in your phone system. Sales leadership worries about the first version, compliance about the second, and neither can hear the calls where either one is happening.
Multiply that by branches. Two offices, same rate sheet, same product set, different pull-through, and nobody can say why, because the difference lives in how LOs run discovery, present options, and follow up, conversation by conversation. Add the referral layer: the agent or builder who sends you business hears about every stalled file and unreturned status call from their client before you do, and routes the next deal accordingly.
Voxjar puts the whole conversation layer under one standard. Every call, origination through clear-to-close, is transcribed and scored against criteria your sales and compliance teams define together, every flag carries its evidence, and the exceptions that need a human, the overpromise, the misquoted lock, the file going quiet, come to you instead of waiting to be found.
A representative starting point for lender teams. Your compliance requirements and sales process replace or extend any of it; Voxjar applies the result to every call in every branch.
| Criterion | Why it's on the card |
|---|---|
| Licensing and required compliance language present | The identification and disclosures that must open a mortgage conversation, verified rather than assumed |
| Rate and lock terms explained accurately | A borrower who misunderstood the lock finds out at the worst possible moment, and tells everyone |
| No unpermitted promises or guarantees | "You're basically approved" is a sentence compliance should hear before a regulator does |
| Needs assessment completed before product talk | The right loan program starts with questions about the borrower, not a rate quote |
| Next step scheduled with the borrower | Files stall in the gap between calls; a named next step keeps the loan moving |
| Follow-up commitment made | "I'll call you Tuesday" is a compliance-adjacent promise; Voxjar flags the commitment so your team can hold it |
See how it grades a real conversation: the free evaluation scores one of your own calls in minutes.
Instead of sampling calls and hoping, compliance gets 100% coverage with flags routed to them: the missing disclosure, the unpermitted promise, the rate mischaracterized. Real-time analysis is available when a use case truly needs it.
The same scorecard grades every LO in every office, so branch comparisons finally measure behavior, not luck. Coaching gets specific: which LO skips discovery, which branch never schedules the next step, which script change actually moved things.
Broken follow-up commitments and files going quiet are what agents and builders judge you on. Calls are scored in batches right after they end, and a flagged miss can fire a Slack alert or CRM task through universal webhooks before the partner hears about it first.
Fits retail branches, consumer-direct call centers, and broker shops. Human review, calibration, and dispute workflows are built in, so LOs trust the scores they're coached on.
The ones your compliance team says matter: licensing identification, required disclosure language, accurate characterization of rates and terms, and the absence of unpermitted promises or guarantees. You write the criteria in plain language, Voxjar evaluates every call against them, and each flag comes with the transcript moment and the AI's reasoning so compliance can review the exception, not the haystack.
Yes. Prohibited or unpermitted statements are a scorecard category of their own. If an LO tells a borrower they're definitely approved before underwriting, guarantees a rate that isn't locked, or promises a closing date the pipeline can't support, the call is flagged with the exact quote, so the conversation gets corrected before the borrower builds plans on it.
One scorecard, every branch, every LO, applied identically. That's the structural fix for branch-to-branch drift: the same standard scores the top producer in your best branch and the new hire in your newest one. Unlimited users are included on every plan, so branch managers, LOs, processors, and compliance can all see the same data without per-seat fees.
The whole life. Teams score origination calls for needs assessment and compliance, processing and status calls for accuracy and follow-through, and lock or rate conversations for how clearly terms were explained. Where a borrower was told something wrong mid-process, you find out from the scored call, not from the escalation two weeks later.
That's built in. Voxjar is glass-box: every score exposes the reasoning and the transcript evidence behind it, and human review, calibration, and dispute workflows let compliance verify, adjust, or overrule the AI. You can also choose the underlying model, GPT, Claude, or Gemini, and Voxjar itself is SOC 2 compliant with support for HIPAA, GDPR, and PCI-DSS requirements.
Pricing is published, starts at $99/month based on the volume of calls you analyze, with no setup fee and a free tier. Deployment is self-serve: connect your phone system or upload recordings and see scored calls the same day, with rapid support available for more complex rollouts. You can score one of your own calls free before creating an account.
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