MedSpa, LASIK, cosmetic, hair restoration, fertility: elective care runs on paid acquisition, and every campaign ends at the front desk. Voxjar scores 100% of your inquiry calls against your own booking standards, so you can see which expensive calls became consults, which became price quotes, and what to coach.
Self-serve setup. Upload one of your own inquiry calls and see it scored in minutes.
Elective practices buy their demand. Ads, search, social, referral programs: by the time the phone rings, the practice has already paid for that caller, often handsomely, and the caller has already done their research. What they want from the call is a reason to choose you. What they usually get is a scheduler answering the literal question they asked. "How much is Botox?" gets a number. The caller says thanks, hangs up, and dials the next practice on their list, and the marketing budget quietly bought a competitor a patient.
None of this is the front desk's fault. Coordinators are hired to schedule, check people in, and keep the day moving. Nobody trained them that a price question is a buying signal, that the goal of an inquiry call is a consult on the calendar, or that an unconfirmed booking is halfway to a no-show. And because practice owners almost never hear these calls, the training gap persists while the ad spend climbs to compensate for a conversion problem nobody has diagnosed.
Voxjar closes the loop. Every inquiry call is scored against a booking standard you define, every score carries the AI's reasoning and the transcript behind it, and the pattern becomes visible within days: who converts price questions into consults, who reads the rate card, and which callers left without booking and deserve a follow-up call today.
Use this as a first draft. Edit, weight, or swap any criterion to match how your practice sells, then Voxjar applies it to every call at every location.
| Criterion | Why it's on the card |
|---|---|
| Inquiry source captured | Without it, marketing never learns which ads produce calls that book |
| Price question converted to a consult conversation | A number read off a sheet ends the call; the value of a consult keeps it going |
| Consult booked with a specific date and time | 'Call back when you're ready' is a polite way of losing the patient |
| Deposit or confirmation policy stated | One of the strongest signals of whether a booked consult actually shows |
| Financing mentioned where appropriate | For big-ticket elective procedures, monthly framing is often the difference between yes and someday |
| Unbooked inquiries flagged for follow-up | The caller who did not book today is still deciding; someone should call them back |
Curious how your desk would score? Run the free evaluation on one of your own recorded calls.
With 100% of inquiry calls scored, you can finally see what happens after the click: which calls asked about which procedures, whether the source was captured, and where paid demand fell out of the conversation.
Glass-box scoring shows each coordinator the exact moment a call stayed a price quote instead of becoming a consult. Built-in human review, calibration, and disputes keep the feedback fair and the team on board.
Batches of calls are scored soon after they wrap, so an interested caller who did not book can trigger a follow-up task or Slack alert through universal webhooks while they are still comparing practices.
Voxjar supports HIPAA compliance, so practices handling health information can review calls with confidence, and callers' discretion stays protected.
That mismatch is exactly what the scorecard fixes. Nobody expects a coordinator to close like a sales rep, but you can define a simple, repeatable standard: acknowledge the price question, connect it to a consult, offer specific times. Voxjar shows each person how their calls compare to that standard with the transcript moments attached, which is coaching, not a gotcha, and human review and dispute workflows are built in.
Voxjar can score whether your team asked, which is the step most practices skip. Put source capture on the scorecard and you will know on every call whether the coordinator learned how the caller found you. Scores and call data can also flow into your CRM or reporting stack through universal webhooks, so marketing can finally connect spend to what happened on the phone.
Treat them as buyers who are missing information, because that is what most of them are. The scorecard question is not whether the caller asked about price; it is what the coordinator did next. Quoting a number and saying goodbye ends the relationship. Answering honestly, then explaining what the consult covers and offering a time, keeps it alive. Voxjar shows you which of those two calls your desk is having, on every call.
Often, yes. Fertility, LASIK, hair restoration, and many aesthetic practices handle health information on inquiry calls, and callers expect discretion either way. Voxjar is SOC 2 compliant and supports HIPAA, GDPR, and PCI-DSS requirements, so reviewing recordings for quality does not put the recordings themselves at risk.
Yes, and this is where full coverage pays for itself. The same scorecard runs across every location and every coordinator, so you can see which desk converts inquiry calls and which quotes prices and hangs up, with unlimited users so each practice manager can watch their own numbers without extra seat fees.
Voxjar is self-serve: create an account, connect your phone system or upload recordings, and see scored calls the same day. There is a free tier, no setup fee, and published plans start at $99/month based on the volume of calls you analyze. You can score one of your own inquiry calls before creating an account at all.
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