Every mishandled sales call is front-end gross walking to the store across town, and every sloppy service call starves fixed ops. Voxjar scores 100% of your BDC calls against your own appointment and process standards, so you know which agents set appointments that show and which are just logging activity.
No pitch to endure first. Upload one of your own BDC calls and see it scored in minutes.
A dealership pays for the shopper's attention twice: once in advertising to make the phone ring, and again in floor plan on the inventory the caller is asking about. The BDC sits between that spend and the showroom, and what happens on the call decides whether the money comes back. A shopper calling about a specific unit is as close to a deal as a phone call gets; when the agent answers the availability question and never asks for the appointment, the store paid to warm up a buyer for whichever rooftop asks first. The service side leaks just as quietly: a fumbled scheduling call is a repair order that never opens, and fixed ops absorption erodes one unbooked bay at a time.
The set is only half the battle. A logged appointment with no firm time and no confirmation cadence is a Saturday no-show wearing a CRM entry, and desking staff for phantom traffic costs real money. Meanwhile process varies wildly across the floor: the veteran runs the word track, the new hire wings it, the weekend shift is a different store entirely, and the manager who reviews a handful of calls a week has no way to see any of it. The follow-up queue, unsold showroom traffic, the sold-but-not-shown list, dies the same unobserved death.
Voxjar listens to all of it. Every sales and service call is transcribed and scored against your store's own process, every score arrives with the AI's reasoning and the transcript moment behind it, and the calls that cost you, the unasked appointment, the unexplored trade, the confirmation that never happened, surface the same day instead of in next month's numbers.
A starting lineup, not a fixed roster. Swap in your store's word track, weight what your desk cares about, and Voxjar applies it to every call, every agent, every shift.
| Criterion | Why it's on the card |
|---|---|
| Answered promptly, no dead-end transfers | A shopper bounced between departments dials the next rooftop from your hold music |
| Vehicle of interest confirmed | You can't set a meaningful appointment around a car you never identified |
| Trade-in explored | The trade is often the deal; skipping the question leaves gross undiscovered |
| Appointment set with a specific time | "Come by whenever" pads the CRM and empties the showroom |
| Confirmation process followed | Sets without a confirmation cadence become no-shows on Saturday morning |
| Sold-but-not-shown follow-up made | The no-show is still in the market; silence hands them to the store across town |
Prefer proof over promises? Run one of your own phone-ups through the free evaluation and see exactly how it scores.
Every call where the appointment was never asked for, the trade never came up, or the shopper hung up with a price and no reason to visit gets flagged with the transcript attached. Full coverage, not a Friday sample.
One scorecard applied to every agent ends the drift between the morning crew and the weekend floor. Glass-box reasoning plus built-in calibration and dispute workflows mean agents get coached on evidence they can read themselves.
Each batch of scores arrives moments after the calls finish, and real-time scoring is there for the ones that can't wait. A weak set can trigger a confirmation task, and a fumbled service call can alert the drive, through universal webhooks into your CRM or Slack, while the customer is still reachable.
Works for a single store's BDC or a group running one standard across every rooftop, including outsourced BDC providers you want held to your process.
Yes, run separate scorecards per queue. A sales card might check vehicle of interest, trade-in exploration, and the firm-time ask; a service card might check that the advisor's recommended work was scheduled and the customer left with a drop-off time. Voxjar scores each queue and call type against its own scorecard and reports each team on its own standards.
The CRM records what the agent logged, not what happened on the call. It can't tell a firm appointment with a confirmed time from a soft 'I'll try to swing by Saturday' logged as a set, and it says nothing about why the calls that didn't set went sideways. Voxjar reads the conversation itself, so set quality, script adherence, and the miss behind every non-set become visible instead of self-reported.
That drift is exactly what full coverage exposes. Morning-shift agents run the word track, weekend part-timers freelance, and a manager sampling a few calls never sees the difference. When every call is scored against one card, adherence becomes a per-agent, per-shift number, and coaching goes to the specific step each agent skips rather than a generic 'stick to the script.'
Yes. Follow-up is where most stores quietly bleed: the no-show that never got a call, the be-back that never heard from anyone. Voxjar scores the outbound follow-up calls that happen, and scores and score events can fire webhooks that create tasks in your CRM. Many stores build on that data with their own process rule: where a scored follow-up call should exist and doesn't, the team treats the gap as its own red flag.
Voxjar is built for that fight to be short. Every score shows the AI's reasoning and the exact transcript moment behind it, and human review, calibration, and formal score disputes are built into the platform. Agents who disagree escalate with evidence instead of grumbling, and managers keep the AI honest by calibrating against their own reviews.
Published plans start at $99/month, priced by the volume of calls you analyze, with unlimited users on every plan; BDC agents, desk managers, and the GM can all see scores without seat fees. No setup fee, month-to-month available, and a free tier to start. Groups can run one standard across every rooftop and compare stores on the same card.
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