10 Customer Service Phone Etiquette Tips to Keep Callers Happy
Customer service phone etiquette is vital for presenting your business in the best light. And it goes well beyond simply picking up the phone and saying “Hello” with a smile on your face. In this article, we’ll share everything you need to know about...Call Center Call Calibration – The Complete Guide
If you want your call center to provide the best possible service (and why wouldn’t you?), quality assurance is the best way to make that happen. QA is a very important component of customer satisfaction across industries. But, while some things are easy to...
Remote Call Center Quality Assurance and Coaching
Listen to this post https://voxjar.com/wp-content/uploads/2020/04/full_-M4qUYFvBWN9CmJpii7P.mp3 Well, here we are. Due to the coronavirus (COVID-19) we’re experiencing mass adoption of work-from-home technology and processes. Whether this is the new normal or not, we...
8 Customer Service Metrics That Will Improve Your Bottom Line
Listen to this post https://voxjar.com/wp-content/uploads/2020/04/full_-M4qUDBV8U3uLEXa9VPx.mp3 Measuring Customer Service Performance Alright, so you’re responsible for customer service in the call center. You’ve moved up the company ladder and upper...
