Automatic credit refills can be set up in your billing settings to trigger when your credits fall below a threshold that you define.

When your threshold is hit, Voxjar will charge your account for the bundle you've selected in your Refill Rules and automatically add those credits to your account.

Or you can manually add credits when you're running low.

Voxjar's AI credits are used  to power all of Voxjar's AI features. The AI evaluator can evaluate 1 minute of audio for 1 credit. So a 1 hour call uses 60 AI credits. An automated transcript uses the same amount of credits as the evaluator.

One AI credit will transcribe and evaluate up to 1 minute of audio using standard AI models*.

So, if the AI evaluates a 4 1/2 minute call, it will require 5 credits.

You can estimate monthly credit needs by calculating your average handle time, rounding up, and multiplying that by your monthly call volume. Or you can use our calculator.

You have full control over which calls get evaluated by Voxjar, so you can exclude short or long calls based on your requirements.

*Premium AI models, like GPT4 or the largest Llama 3 model, require extra credits to complete an evaluation. Any premiums are labeled in Voxjar.

You do not need a credit card to sign up. You can use Voxjar's Quality Assurance Software for free without a credit card and will only need a credit card if you decide to purchase AI credits or other add ons.

Yes! Every new account gets 120 free AI credits, no credit card required. Enough to evaluate about 2 hours of audio.

Not yet. Our roadmap includes agent accounts with dashboards and notifications, but right now we only support Admin and Evaluator users.

Yes! We have been working with our customers' phone calls and transcripts for nearly a decade and understand how important it is to protect it and give you control over how it's used. All data is encrypted in transit and at rest, we do not use your data to train our models without explicit permission, your data is purged on request or when you close your account with us, and access is limited by security best practices.

Please contact us if you have unique security requirements.