Curtis Brown, Author at Voxjar

The Top 7 Call Center Quality Assurance Software Solutions

by Curtis Brown | Jun 9, 2021 | Call Monitoring, Quality Assurance

Your search for the best quality assurance software for your call center can get overwhelming, fast. At Voxjar we hear this from potential customers all the time. Between word of mouth, existing vendor solutions, and searching through Google with a magnifying glass it...

Remote Call Center Quality Assurance and Coaching

by Curtis Brown | Apr 10, 2020 | Call Monitoring, Coaching, Contact Centers

Listen to this post https://voxjar.com/wp-content/uploads/2020/04/full_-M4qUYFvBWN9CmJpii7P.mp3 Well, here we are. Due to the coronavirus (COVID-19) we’re experiencing mass adoption of work-from-home technology and processes. Whether this is the new normal or not, we...

How to Craft the Best Call Monitoring Forms (+ Free Template)

by Curtis Brown | Mar 22, 2019 | Call Monitoring

Listen to this post https://voxjar.com/wp-content/uploads/2020/04/full_-M4qU6PIE_gDTDhL1rnQ.mp3 Call monitoring forms and call quality scorecards are the go-to tools in phone-based businesses for measuring employee performance, discovering compliance issues, and...

101 Call Monitoring Parameters for Quality and Coaching

by Curtis Brown | May 22, 2018 | Call Monitoring, Contact Centers

Listen to this post https://voxjar.com/wp-content/uploads/2020/04/full_-M4qU0SvgkS1KfVPP3gJ.mp3 You can’t improve what you don’t measure. That’s why choosing the right call monitoring parameters to track call quality and measure rep performance needs...

How Important is First Call Resolution for SMB Contact Centers?

by Curtis Brown | Jan 11, 2018 | Contact Centers, FCR, Metrics

Listen to this post https://voxjar.com/wp-content/uploads/2020/04/full_-M4qK8VxgIMojUP5zR68.mp3 First Call Resolution (FCR) is arguably the most important metric for small and midsize contact centers to track. As the name suggests, a First Call Resolution is a call...

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The Top 7 Call Center Quality Assurance Software Solutions

Remote Call Center Quality Assurance and Coaching

How to Craft the Best Call Monitoring Forms (+ Free Template)

101 Call Monitoring Parameters for Quality and Coaching

How Important is First Call Resolution for SMB Contact Centers?

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