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Your Holistic Conversation Management Platform

A single platform that transcribes, analyzes, and improves your reps’ phone conversations, at scale.

Powered by AI for Deep Insights

Actionable insights automatically distilled from thousands of your customer phone calls.

Emotion Detection

Voxjar’s emotion detection algorithms go beyond sentiment and measure the voice patterns themselves for human-like accuracy.

Speech Recognition

Automatically transcribe every spoken word from your phone calls to searchable text with Voxjar’s machine learning algorithms.

Voice Analytics

Instantly analyze thousands of calls for actionable insights. Automatically track keywords and phrases, silence duration, emotion, and so much more.

Robust Search and Discovery

Cut through the noise and focus on the calls that matter with Voxjar’s conversation search engine.

 

  • Search for words and phrases across every phone call.
  • Slice your data with robust filtering to explore targeted conversations.
  • Create custom visualizations from any search query and filter set.

Visualize Every Conversation

Get the 30,000 foot view of your customer phone calls at a glance.

 

  • Fully customizable dashboards that you can design for each department.
  • Automatically populated with with insights from your reps’ phone calls.
  • Share, edit, and drill down for the perfect view to answer your business questions.

Robust Search and Discovery

Cut through the noise and focus on the calls that matter with Voxjar’s conversation search engine.

 

  • Search for words and phrases across every phone call.
  • Slice your data with robust filtering to explore targeted conversations.
  • Create custom visualizations from any search query and filter set.

Visualize Every Conversation

Get the 30,000 foot view of your customer phone calls at a glance.

 

  • Fully customizable dashboards that you can design for each department.
  • Automatically populated with with insights from your reps’ phone calls.
  • Share, edit, and drill down for the perfect view to answer your business questions.

Drive Behavior Change

Impact agent behavior with built-in coaching, quality assurance, and training tools.

Commenting

Comment at precise moments to provide targeted feedback to your reps. 

Engage with your reps in context.

Scorecards

Standardize your coaching and Quality Assurance with scorecards.

Customize and attach to any phone call.

 

Training Library

Save exceptional calls in the training library for everyone to learn from.

Encourage a culture of self coaching.

Agent Logins

Let reps access their own calls, feedback, analytics, and the library.

Create transparency and accountability.

True Random Sampling

Random sampling is the core of a robust Quality Assurance program.

Even with AI augmentation and automation, random sampling still has its place in a holistic platform.

Use the built-in workflow in Voxjar to deliver truly randomized call recordings to your QA team for coaching and evaluation.

Connect to All of Your Platforms

Aggregate all of your customer phone calls across all platforms into one place for analysis, coaching, quality assurance, and long-term secure storage..

Out-of-the-Box Integrations

Voxjar automatically connects with our partner platforms to immediately start analyzing phone calls.

Out-of-the-Box Integrations

Custom Integrations

Some integrations require customization before launch. Voxjar implements these free of charge and will develop new integrations where you need.

Customized Integrations

Free & Open API

Import data, develop your own integration with Voxjar, or export data to downstream applications with our open API built with GraphQL.

API Docs & Playground

Improve with Voxjar

Modern, cloud-based, and infinitely scalable to give you world class performance, price, and security.

Try Voxjar Today

Analyze, Audit, and Improve your reps’ customer conversations at scale.

Start your free 14-day trial now

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