AUTOMATED QUALITY ASSURANCE FOR CALL RECORDINGS THROUGH FTP
Evaluate Your FTP Call Recordings with Artificial Intelligence
Call monitoring has never been this great. Try it 100% free.
Connect your FTP server or send to Voxjar's FTP server
Connect your FTP server or send files to Voxjar's FTP server to unlock Voxjar's power. You can set up an FTP connection from within your Voxjar account.
Once integrated, you'll have fine grained control over which calls get evaluated.
Assign them to your human quality analysts or to Voxjar's AI evaluator.
Map your metadata
Voxjar will prompt you to map metadata files from your FTP server to fields in Voxjar.
Once your mappings are saved, they will be used as filters throughout Voxjar for reporting and for deciding which call recordings should be pulled from your storage buckets.
Create FTP queues for call evaluations
Build custom queues in Voxjar to automatically find call recordings in your FTP server or Voxjar's FTP server and assign them to your quality monitoring team or to Voxjar's AI evaluator.
Customize your FTP queues with filters pulled directly from your metadata maps.
Or with standard Voxjar filters:
- number of calls evaluated per agent
- total number of calls per queue cycle
- call direction
- calculated call duration
You can also set rules for evaluation queues
- choose a required scorecard
- assign an evaluation deadline for your quality monitoring team
- select the users who should evaluate calls from this queue
- select Voxjar's AI evaluator to score calls
- create a window for data collection (pull calls from x days ago)
Review your FTP call recording scores
Once you’ve created your queues, calls will automatically be pulled into Voxjar on the schedule you've selected. You'll get notifications when the queues complete, or you can watch your quality monitoring team's progress in Voxjar.
When you use Voxjar's AI evaluator you'll see results in minutes instead of days or weeks from your human QA team.
Want to see what an AI evaluation looks like? We'll give you one for free.
Just drag and drop a call recording, select a scorecard template, and your done.
Don't worry, we encrypt and protect any data sent to us, and will purge it if you decide not to use Voxjar.
Best Practices for FTP Call Recordings
Setting up your FTP server for AI evaluations is easy. After linking your account, Voxjar does all of the hard work and provides you with simple tools to make call evaluations extremely efficient and effective.
Your Call Recording Quality
Voxjar can process audio files recording in mp3, wav, flac and many other formats. For the best results, though, record in an uncompressed or lossless format.
If you can't, don't stress. Voxjar uses cutting edge speech recognition and large language models for the best possible results with all formats.
Call Recording Speaker Separation : Mono vs Stereo
Recording your calls in stereo format means that each speakers on a call are recorded in separate audio streams. This let's Voxjar's AI evaluator identify exactly who said what without guessing.
If you can't record in stereo, Voxjar's AI evaluator can infer the differences between speakers based on their speech patterns with high accuracy.
Integrate with the platforms you use
Voxjar integrates with cloud storage providers, FTP servers, and popular telephony platforms to make data collection automatic and controllable.
Each integration pulls call recordings and metadata according to the rules that you set so we're only working with the data that you want.
We regularly add new integrations. Let us know if you don't see your platform.