CONVOSO AUTOMATED QUALITY ASSURANCE
Evaluate Your Convoso Calls with Artificial Intelligence
Quality assurance has never been this useful. Try it 100% free.
Connect Voxjar to your Convoso account
The power of Voxjar is unlocked by integrating your Convos account. You can connect with Convoso from within your Voxjar account.
Once linked, you'll have fine grained control over which calls get evaluated.
Assign them to your human quality analysts or to Voxjar's AI evaluator.
Create custom Convoso queues for call scoring
You'll use Voxjar to build custom queues. Queues automatically find call recordings in your Convoso account and assigns them to your quality assurance team or to Voxjar's AI evaluator.
Customize your Convoso queues with filters pulled directly from your Convoso dialer.
- Convoso agent
- Convoso campaign
- Convoso disposition
- Convoso list
- Convoso termination
- Convoso type
Or with standard Voxjar filters
- number of calls evaluated per agent
- total number of calls per queue cycle
- call direction
- calculated call duration
You can also set rules for evaluation queues
- choose a required scorecard
- assign an evaluation deadline for your quality monitoring team
- select the users who should evaluate calls from this queue
- select Voxjar's AI evaluator to score calls
- create a window for data collection (pull calls from x days ago)
Review your Convoso call scores
Once you’ve created your queues, they will run automatically on the schedule you've selected. You'll receive notifications keeping you up to date, or you can watch your QA team's progress in Voxjar.
If you've used Voxjar's AI evaluator you'll start seeing results in minutes instead of days or weeks from your human quality assurance team.
Want to see what an AI evaluation looks like? We'll give you one for free.
Just drag and drop a call recording, select a scorecard template, and your done.
Don't worry, we encrypt and protect any data sent to us, and will purge it if you decide not to use Voxjar.
Best Practices for Convoso Call Monitoring Software
Setting up your Convos account for AI evaluations is easy. After linking your account, Voxjar does all of the heavy lifting and provides you with simple tools to make call evaluations extremely efficient and effective.
Convoso's Call Recording Quality
Convoso records your phone calls in compressed mp3 format. Voxjar works well with this format for automated call scoring, but typically an uncompressed call recording will produce the best results. If you use a third party call recording software that stores files in an uncompressed format, Voxjar can use those instead.
If not, Voxjar uses cutting edge speech recognition and large language models to produce the best results around.
Convoso Call Recording Speaker Separation : Mono vs Stereo
Convoso records your calls in Mono format. Mono format means that all speakers on a call are recorded in one combined audio stream. Voxjar's AI evaluator can infer the differences between speakers based on their speech patterns.
Integrations
Integrate with the platforms you use
Voxjar integrates with cloud storage providers, FTP servers, and popular telephony platforms to make data collection automatic and controllable.
Each integration pulls call recordings and metadata according to the rules that you set so we're only working with the data that you want.
We regularly add new integrations. Let us know if you don't see your platform.
Start scoring with Voxjar for Free
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