Evaluate Your Convoso Calls with Artificial Intelligence

Connect your Convoso account with Voxjar for the easiest and most impactful AI call scoring. 
Quality assurance has never been this useful. Try it 100% free.
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Connect Voxjar to your Convoso account

The power of Voxjar is unlocked by integrating your Convos account. You can connect with Convoso from  within your Voxjar account.

Once linked, you'll have fine grained control over which calls get evaluated.

Assign them to your human quality analysts or to Voxjar's AI evaluator.

voxjar's convoso integration login screen for authorizing 3rd party apps

Create custom Convoso queues for call scoring

You'll use Voxjar to build custom queues. Queues automatically find call recordings in your Convoso account and assigns them to your quality assurance team or to Voxjar's AI evaluator.

Customize your Convoso queues with filters pulled directly from your Convoso dialer.

  • Convoso agent
  • Convoso campaign
  • Convoso disposition
  • Convoso list
  • Convoso termination
  • Convoso type

Or with standard Voxjar filters

  • number of calls evaluated per agent
  • total number of calls per queue cycle
  • call direction
  • calculated call duration

You can also set rules for evaluation queues

  • choose a required scorecard
  • assign an evaluation deadline for your quality monitoring team
  • select the users who should evaluate calls from this queue
  • select Voxjar's AI evaluator to score calls
  • create a window for data collection (pull calls from x days ago)

Review your Convoso call scores

Once you’ve created your queues, they will run automatically on the schedule you've selected. You'll receive notifications keeping you up to date, or you can watch your QA team's progress in Voxjar.

If you've used Voxjar's AI evaluator you'll start seeing results in minutes instead of days or weeks from your human quality assurance team.


example of ai quality assurance score for a phone call

Want to see what an AI evaluation looks like? We'll give you one for free.


Just drag and drop a call recording, select a scorecard template, and your done.

Don't worry, we encrypt and protect any data sent to us, and will purge it if you decide not to use Voxjar.

Best Practices for Convoso Call Monitoring Software

Setting up your Convos account for AI evaluations is easy. After linking your account, Voxjar does all of the heavy lifting and provides you with simple tools to make call evaluations extremely efficient and effective.

Convoso's Call Recording Quality

Convoso records your phone calls in compressed mp3 format. Voxjar works well with this format for automated call scoring, but typically an uncompressed call recording will produce the best results. If you use a third party call recording software that stores files in an uncompressed format, Voxjar can use those instead.

If not, Voxjar uses cutting edge speech recognition and large language models to produce the best results around.

Convoso Call Recording Speaker Separation : Mono vs Stereo

Convoso records your calls in Mono format. Mono format means that all speakers on a call are recorded in one combined audio stream. Voxjar's AI evaluator can infer the differences between speakers based on their speech patterns.


Integrate with the platforms you use

Voxjar integrates with cloud storage providers, FTP servers, and popular telephony platforms to make data collection automatic and controllable.

Each integration pulls call recordings and metadata according to the rules that you set so we're only working with the data that you want.

We regularly add new integrations. Let us know if you don't see your platform.

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