Metrics Archives

8 Customer Service Metrics That Will Improve Your Bottom Line

by Josh | Mar 11, 2020 | Call Monitoring, Contact Centers, Customer Service, Metrics

Listen to this post https://voxjar.com/wp-content/uploads/2020/04/full_-M4qUDBV8U3uLEXa9VPx.mp3 Measuring Customer Service Performance Alright, so you’re responsible for customer service in the call center. You’ve moved up the company ladder and upper...

How Important is First Call Resolution for SMB Contact Centers?

by Curtis Brown | Jan 11, 2018 | Contact Centers, FCR, Metrics

Listen to this post https://voxjar.com/wp-content/uploads/2020/04/full_-M4qK8VxgIMojUP5zR68.mp3 First Call Resolution (FCR) is arguably the most important metric for small and midsize contact centers to track. As the name suggests, a First Call Resolution is a call...

Platform

A holistic suite of tools to analyze, audit, and coach your customer conversations at scale.

Integrations

Out-of-the-Box and Custom connections between the most popular communication platforms and Voxjar.

Fully Managed

Voxjar experts join your team to get you an ROI faster and eliminate your learning curve.

Sales

Increase close rates and deal size by understanding the language that drives conversions.

Product Teams

Build better products by aggregating all of your customer phone calls in a single central repository for customer research.

Compliance

Reduce your liability and prevent expensive fines by analyzing every phone call for high risk behavior.

Marketing

Generate more leads when you understand what motivates your customers to act by analyzing what they're saying at scale.

Customer Care

Reduce churn, cut costs, and drive loyalty when you augment your QA team with automation.

Resell

Earn a generous commission with built-in residual income while providing tremendous value to your customers.

Refer

Take home a nice check when your connections, colleagues, or friends sign up for Voxjar on your recommendation.

Whitelabel

Set up Voxjar under your own brand, URL, and with your own pricing to provide added value to your customers and revenue to your business..

Integrate

Extend your product, build new products, or connect new data sources all with Voxjar's API.

Case Studies

See how Voxjar customers have found success.

White Papers

See how Voxjar can help your organization.

Voxjar Blog

Content to help you prep for the future and reach your goals.

Docs & Playground

Start using Voxjar's API right from your browser.

Implementation Guide

Detailed guide on implementing Voxjar's API.

Sample Size Calculator

How many customer interactions do you need to sample each month for your QA or Coaching program?

Product Documentation

Detailed documentation on Voxjar's product features.

Support

Contact Support or request a call.

8 Customer Service Metrics That Will Improve Your Bottom Line

How Important is First Call Resolution for SMB Contact Centers?

Search

Most Popular Posts

Recent Posts

Voxjar Improves Your Customer Conversations