by Jacinda Santora | Aug 15, 2021 | Call Monitoring, Contact Centers, Customer Service, Quality Assurance
If you work in a call center, you know that providing the best customer service and support is vital. You already know that bad customer service can cost your company money. In fact, according to Accenture, poor customer service has resulted in company losses of $1.6...
by Jacinda Santora | Jun 27, 2021 | Contact Centers, Customer Service
Customer service phone etiquette is vital for presenting your business in the best light. And it goes well beyond simply picking up the phone and saying “Hello” with a smile on your face. In this article, we’ll share everything you need to know about...
by Jacinda Santora | Jun 6, 2021 | Call Monitoring, Contact Centers, Customer Service
If you want your call center to provide the best possible service (and why wouldn’t you?), quality assurance is the best way to make that happen. QA is a very important component of customer satisfaction across industries. But, while some things are easy to...
by Josh | Mar 11, 2020 | Call Monitoring, Contact Centers, Customer Service, Metrics
Listen to this post https://voxjar.com/wp-content/uploads/2020/04/full_-M4qUDBV8U3uLEXa9VPx.mp3 Measuring Customer Service Performance Alright, so you’re responsible for customer service in the call center. You’ve moved up the company ladder and upper...
