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8 Customer Service Metrics That Will Improve Your Bottom Line

by Josh | Mar 11, 2020 | Call Monitoring, Contact Centers, Customer Service, Metrics

Listen to this post https://voxjar.com/wp-content/uploads/2020/04/full_-M4qUDBV8U3uLEXa9VPx.mp3 Measuring Customer Service Performance Alright, so you’re responsible for customer service in the call center. You’ve moved up the company ladder and upper...

How to Craft the Best Call Monitoring Forms (+ Free Template)

by Curtis Brown | Mar 22, 2019 | Call Monitoring

Listen to this post https://voxjar.com/wp-content/uploads/2020/04/full_-M4qU6PIE_gDTDhL1rnQ.mp3 Call monitoring forms and call quality scorecards are the go-to tools in phone-based businesses for measuring employee performance, discovering compliance issues, and...

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8 Customer Service Metrics That Will Improve Your Bottom Line

How to Craft the Best Call Monitoring Forms (+ Free Template)

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