Login to your TCN account, navigate to Reports->Report Templates, and create the following three report templates.
Additionally, create a dedicated user for Voxjar to access these reports
Outbound
The first template must be titled “Outbound Report Voxjar”
All fields MUST be created and MUST occur in this order. Do not rearrange them or the integration will break.
Template name: Outbound Report Voxjar
Template description: Report of Outbound Calls
Report type: Call Report
End of line characters: \r\n (both)
Report file name:
<rtn>ReportTemplateName</rtn><bgn>BroadcastGroupNumber</bgn><date>MM_dd_yyyy_hh_mm_ssss</date>
File extension: .csv
Include header info row: yes
Data fields are fixed width: no
Quote type: double “
Field Delimiter: , (comma)
Date Format: MM/dd/yy
Time Format: h:mm a
Date-Time format: MMM d, yyyy h:mm a z
Fields:
Agent ID
Agent First Name
Agent Last Name
Agent’s Hunt Group
Agent Call Hold Duration
Agent Call Wrap Up Duration
Call ID
Linkback Recording
Call Type
Result: TCN Long
Start Time : formatted as Date-time
TCN Dialed Number
Sub data: 1, 3, Tcn Dialed Number
Header title: Area Code
An agent call response: Call Disposition
Inbound
The second template must be titled “Inbound Report Voxjar”
All fields MUST be created and MUST occur in this order. Do not rearrange them or the integration will break.
Template name: Inbound Report Voxjar
Template description: Report of Inbound Calls
Report type: Inbound Call Report
End of line characters: \r\n (both)
Report file name:
<rtn>ReportTemplateName</rtn><bgn>BroadcastGroupNumber</bgn><date>MM_dd_yyyy_hh_mm_ssss</date>
File extension: .csv
Include header info row: yes
Data fields are fixed width: no
Quote type: double “
Field Delimiter: , (comma)
Date Format: MM/dd/yy
Time Format: h:mm a
Date-Time format: MMM d, yyyy h:mm a z
Fields:
Agent ID
Agent First Name
Agent Last Name
Agent’s Hunt Group
Agent Call Hold Duration
Agent Call Wrap Up Duration
Inbound Call ID
Linkback Recording
Call Type
Result: TCN Long
Inbound Call Time : formatted as Date-time
Caller ID
Sub data: 1, 3, Inbound Number
Header title: Area Code
An agent call response:
Key:Call Disposition
Manual
The third template must be titled “Manual Report Voxjar”
All fields MUST be created and MUST occur in this order. Do not rearrange them or the integration will break.
Template name: Manual Report Voxjar
Template description: Report of Manual Calls
Report type: Inbound Call Report
End of line characters: \r\n (both)
Report file name:
<rtn>ReportTemplateName</rtn><bgn>BroadcastGroupNumber</bgn><date>MM_dd_yyyy_hh_mm_ssss</date>
File extension: .csv
Include header info row: yes
Data fields are fixed width: no
Quote type: double “
Field Delimiter: , (comma)
Date Format: MM/dd/yy
Time Format: h:mm a
Date-Time format: MMM d, yyyy h:mm a z
Fields:
Agent ID
Agent First Name
Agent Last Name
Agent’s Hunt Group
Agent Call Hold Duration
Agent Call Wrap Up Duration
Manual Call ID
Linkback Recording
Call Type
Result: TCN Long
Manual Call Time : formatted as Date-time
TCN Dialed Number
Sub data: 1, 3, TCN Dialed Number
Header title: Area Code
An agent call response:
Key:Call Disposition
User
Set up a dedicated SuperUser in your TCN account for Voxjar’s use. You will need the UserName and Password that you create for this user to authorize and launch your TCN + Voxjar integration.
(the UserName is usually named something like “mycompany_voxjar”)
