Search Filters are what you use to narrow your field of search. Without Filters your Search Queries will run against the entire population of your customer conversations. This can throw off your statistics and slow down your Searches.
MetaData
Filters are based on conversation MetaData.
Things like:
- agent name
- customer name
- duration
- dead air
In Voxjar, you can add whatever MetaData you want to expand your analytics capabilities.
Add things like:
- referral channel
- disposition
- agent hire date
- customer location
- deal size
- skill
- department
- and so much more
Many MetaData fields are automatically generated by Voxjar through our Integrations, but you can expand and customize your MetaData using Voxjar’s API or by speaking with your account manager at Voxjar.
Every piece of MetaData becomes a Filter that you can use to focus your Search and get the most relevant insights possible.
Hierarchy
Search Filters are the highest level of Filters and apply to all Charts associate with the Search.
They are also overridden by all Child Filters (Dashboard and Chart), but only if the Child Filter is of the same type.
i.e. Search Filter: timestamp is overridden by Child Filter: timestamp
Combining Filters
You can add multiple Filters to each Search.
Filters use Boolean “AND” logic when combined. Meaning that conversations returned by Voxjar must match every Filter applied.
Child Filters combine with the Parent Filters unless they are overriding the Parent Filters.
i.e. Child Filter: agent name combines with Search Filter: timestamp
