1-800 Numbers

AT&T established toll-free numbers to make access to call centers much more accessible to end users. Not only did they eliminate the cost of paying long distance charges for customers but they made the numbers easier to remember.

Primitive Call Centers

Late 1950s Shortly after the Automatic Call Distributor arrived, private companies began implementing the technology privately to replace manual switchboards. This system came to be known as a Private Automatic Branch Exchange (PABX). Today the term has been shorted...

Computer-Based Call Answering

In the mid-1950’s computer-based systems replaced the manual process of routing phone calls. This system was called the Automatic Call Distributor (ACD) and was the innovation that finally enabled the very first call centers.

First Phone Call

Alexander Graham Bell made the first phone call on March 10, 1876. The first words spoken were to his assistant: “Watson — come here — I want to see you”