Listen to this post https://voxjar.com/wp-content/uploads/2020/04/full_-M4qTbGmol5UgYNc3dZZ.mp3 Customer service can make or break your business. In fact, the 2017 Microsoft State of Customer Service report found that a staggering 96% of consumers worldwide indicate...
Listen to this post https://voxjar.com/wp-content/uploads/2020/04/full_-M4qK8VxgIMojUP5zR68.mp3 First Call Resolution (FCR) is arguably the most important metric for small and midsize contact centers to track. As the name suggests, a First Call Resolution is a call...
