If you work in a call center, you know that providing the best customer service and support is vital. You already know that bad customer service can cost your company money. In fact, according to Accenture, poor customer service has resulted in company losses of $1.6...
Customer service phone etiquette is vital for presenting your business in the best light. And it goes well beyond simply picking up the phone and saying “Hello” with a smile on your face. In this article, we’ll share everything you need to know about...
If you want your call center to provide the best possible service (and why wouldn’t you?), quality assurance is the best way to make that happen. QA is a very important component of customer satisfaction across industries. But, while some things are easy to...
Listen to this post https://voxjar.com/wp-content/uploads/2020/04/full_-M4qTbGmol5UgYNc3dZZ.mp3 Customer service can make or break your business. In fact, the 2017 Microsoft State of Customer Service report found that a staggering 96% of consumers worldwide indicate...